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Why Organizational Alignment is Critical to the Supply Chain Response

Supply Chain Shaman

Functional excellence throws the supply chain out of balance decreasing results on a balanced scorecard of growth, margin, inventory turns, customer service and ROIC (Return on Invested Capital). Sadly, the area of customer service–the lifeblood of the organization–rates the lowest.

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The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

” If you want to stay competitive and cut back on customer service problems, here’s how to develop the level of transparency customers are looking for: Step 1: Pick Your Logistics Partners Carefully. Step 2: Facilitate their Best Service Opportunity. Step 3: Evaluate Your Website Internally.

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Labor Shortages in Supply Chain & Logistics: They’re Not Subsiding

Logistics Viewpoints

Workforce shortages are severe and they are taking a toll on customer service. Given supply chain and logistics operations are resource-intensive, it’s not surprising that workforce shortages in this area can undermine customer service performance. drivers and warehouse workers) as high to extreme (see Figure 1).

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The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

” If you want to stay competitive and cut back on customer service problems, here’s how to develop the level of transparency customers are looking for: Step 1: Pick Your Logistics Partners Carefully. Step 2: Facilitate their Best Service Opportunity. Step 3: Evaluate Your Website Internally.

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6 Practices to Optimize Your Goods Transportation Process!

Supply Chain Game Changer

Transportation optimization involves analyzing goods shipments, transportation rates, and restrictions to create a plan that reduces the overall costs and makes the process more efficient. Optimizing the goods transportation process means reducing delays. This helps reduce transportation costs and saves time and effort.

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ProMat 2023 Highlights and Logistics’ New Tomorrow, Part 2

BlueYonder

First-to-last mile delivery and how to improve customer service. Overall digital transformation of the warehouse, transportation, or the entire logistics footprint. Echoing the ProMat survey, customer investment timeframes are short to medium term. Sustainability will become an active KPI as consumers demand it.

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Technology Trends For Transportation in 2023: Top 5

Abivin

Moving to 2023, data still play an important role in decision-making in transportation management. Furthermore, other technologies are constantly evolving and becoming more effective in logistics in general and transportation in particular. History has shown that TMS has offered a strong ROI [2].