customers experience 
Enterra Insights
SEPTEMBER 28, 2021
The pandemic has increased the importance of customer service and customer experience. In a previous article, I wrote, “As we struggle to find a way out of the pandemic, companies can help by ensuring their customer experience efforts include the human touch.”[1] Other experiences turned out quite well.
Enterra Insights
FEBRUARY 2, 2022
For millennia, the gold standard of customer experience has been the personal touch. The editorial team at BusinessMatters Magazine writes, “Customer service technologies are [providing] plenty of new ways that brands can engage with customers in order to offer an optimized service.”[1]
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Enterra Insights
SEPTEMBER 14, 2022
In both the physical and online retail space, customer experience is crucial for fostering good will and repeat business. ”[1] What is often overlooked in the pursuit of better customer experiences is how those experiences can be affected by supply chain operations. .”[1] ”[3]. . … ”[3].
Enterra Insights
NOVEMBER 10, 2022
Every business dreams about being so overwhelmed by customers that it has trouble assisting all of them. It may sound ironic, but many experts suggest that cognitive technologies (aka artificial intelligence) can help businesses provide the personalized customer service and customer experiences that consumers desire.
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Here’s what’s covered: How data-driven marketing drives the customer experience. This eBook highlights how data-driven strategies empower marketing campaigns through personalization tactics. Understanding marketing strategy & performance. The most challenging obstacles to data-driven marketing success.
The Logistics of Logistics
MARCH 4, 2022
Accelerating the Customer Experience with Ron Richardson. accelerating the customer experience. Accelerating the Customer Experience. and how it is accelerating the customer experience. Accelerating the Customer Experience. Visibility 2.0: About Ron Richardson .
Enterra Insights
SEPTEMBER 7, 2021
As we struggle to find a way out of the pandemic, companies can help by ensuring their customer experience efforts include the human touch. She writes, “Customer experience won’t help if it’s mostly regarded as coping with the aftermaths of bad service or retrospective learning from mistakes. ”[2].
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Just by embedding analytics, application owners can charge 24% more for their product. How much value could you add? This framework explains how application enhancements can extend your product offerings. Brought to you by Logi Analytics.
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With a cohesive, integrated tech stack, your revenue teams can deliver an excellent customer experience that sets you up to win faster than your competitors. Consolidating your tech stack is an effective cost-saving measure that drives GTM efficiency and adds value to your enterprise.
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Think your customers will pay more for data visualizations in your application? Five years ago they may have. But today, dashboards and visualizations have become table stakes. Discover which features will differentiate your application and maximize the ROI of your embedded analytics. Brought to you by Logi Analytics.
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Your Order Management System must let you: Intelligently route your orders Optimize parcel spend Integrate seamlessly with existing and future channels And more This actionable checklist is designed to help you understand the OMS functionality you need to positively impact your efficiency, your customer experience, and your bottom line.
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Many application teams leave embedded analytics to languish until something—an unhappy customer, plummeting revenue, a spike in customer churn—demands change. But by then, it may be too late. In this White Paper, Logi Analytics has identified 5 tell-tale signs your project is moving from “nice to have” to “needed yesterday.".
Advertiser: Sifted
Discover 10 levers parcel shippers can pull today to get better carrier rates, customer experiences, and reduced delivery times—all with logistics intelligence.
Advertiser: ZoomInfo
The evolution of every high-functioning, effective customer success strategy centers around three C’s: connected experiences, an engaging customer journey, and a culture built on customer-centricity. Develop an effective customer health scoring model to mitigate churn and identify opportunities across your customer base.
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