The Logistics & Supply Chain Management Society

OCTOBER 10, 2022

This unprecedented level of consumer convenience results from years of consistent efforts made by tech companies to make deliveries faster and less expensive. drop, and it continues to set new standards for delightful post-purchase customer experiences. That’s an 87.5% Solving for scale and complexity with technology.

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Logistics Viewpoints

JUNE 8, 2023

Technology for All In a retail era dominated by e-commerce giants, customer expectations have shifted towards instant product delivery at no cost. To meet these demands and ensure superior delivery experiences, retailers and carriers must leverage last-mile delivery technology.

Modeling Software 203

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Logistics Viewpoints

APRIL 24, 2024

Körber is also continuing to invest in Support, Delivery, and Operations (SDO) as part of the Team pillar. Looking at advanced workflow management, Körber is looking at adaptability for its solutions, and how this impacts the workforce. Advanced workflow management is the answer to this problem.

Course 225

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Logistics Viewpoints

JUNE 7, 2023

In this conversation, Kushal and I talked about the complexities of last mile delivery. First, what are some things companies can do to reduce delivery costs and how does technology play a role? Second, how can retailers use technology to enhance the customer experience? Another area of customer experience is returns.

Cost Reduction Strategies 187

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Logistics Viewpoints

MARCH 15, 2023

Supply chains have become complex webs of global activity due to the emphasis logistics managers have placed on the first mile, crossing oceans in search of affordable labor and favorable taxes, tariffs and regulations. With increasing e-commerce activity, organizations have a newfound focus on last-mile delivery.

Inventory Reduction 198

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The Logistics of Logistics

SEPTEMBER 11, 2023

Jim Waters and Joe Lynch discuss the key to effective last mile delivery. Jim is the Vice President of Marketing at FRAYT , an on-demand, last mile delivery solution that enables businesses to meet their customers’ same-day expectations, comparable to Amazon’s level of service.

Negotiating Skills 264

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Logistics Viewpoints

JUNE 23, 2022

They want technology to deliver last-mile efficiency along with a great customer experience and they want it now. With the growth of e-commerce sales comes an uptick in last-mile deliveries and they are the most costly leg of the retailer to consumer journey. Last-mile delivery accounts for 53% of overall shipping costs.

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Loginext

MARCH 8, 2024

From waiting for days to receive an online order to getting deliveries within minutes, technology has helped to deliver an undeniable online shopping experience. While having a delightful purchase experience is essential, do you know what makes the customers visit and shop again with you?

Procurement Solutions 67

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The Logistics & Supply Chain Management Society

NOVEMBER 25, 2023

How Smart Lockers Can Resolve Last Mile Challenges for Logistics Providers by Candice Yuan , General Manager of Logistics Technology Business, Cainiao Group Asia Pacific’s eCommerce revenue is expected to grow by 11.64 Management Software : This is the backend system tasked with locker and parcel management.

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GlobalTranz

MAY 6, 2021

The last mile delivery is the actual point of interaction between a given shipper and the customer. As reported by Business Insider , “as a share of the total cost of shipping, last mile delivery costs are substantial — comprising 53% overall. Last mile has many names, including final mile delivery , last mile delivery, and more.

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The Logistics of Logistics

APRIL 17, 2023

Ron Richardson and Joe Lynch discuss last mile delivery grows up. Ron’s sales leadership experience spans more than 20 years, and he has worked for major companies such as Infor, Microsoft, and OpenText. OneRail is a last mile delivery logistics solution company that helps businesses remove friction in fulfillment.

Supply Chain Design Software 210

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The Logistics of Logistics

JANUARY 30, 2023

With a real-time connected network of 10 million drivers, OneRail finds the right vehicle for the right delivery so shippers gain low prices and greater capacity to rapidly scale their businesses. OneRail provides 100% visibility into the delivery flow, but it’s way more than a visibility platform.

Supply Chain Design Software 229

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Logistics Viewpoints

JANUARY 25, 2023

This year, the recurring theme was all about customer empowerment and how this leads to a positive customer experience. This is not an exhaustive list; I will bring you part 2 in a future article which looks at returns management, with solutions from Happy Returns (PayPal), FarEye, and Zebra’s partnership with Opturo.

Supply Chain Planning Software 206

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The Logistics of Logistics

MAY 26, 2023

Hannah Kain and Joe Lynch discuss the outsourced supply chain, a topic Hannah is familiar with due to ALOM ‘s extensive experience managing supply chain functions for diverse industries. ALOM is proud to deliver its clients’ products and services impeccably, enrich the end-user experience, and uphold their brand reputations.

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Logistics Viewpoints

SEPTEMBER 28, 2023

Thus, it has become critical that executives dig into the multifaceted domain of TSO, which encompass pivotal aspects such as the implementation of global freight audit and payment (FAP) solutions, smart delivery performance management practices and other factors that can yield a significant effect.

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Logistics Viewpoints

APRIL 26, 2022

Big & bulky good s are not usually delivered to the purchaser’s front door since they frequently require installation or white glove delivery inside the home. These goods may also require two-person crews and specialized trucks to make the delivery. Why is delivery more complicated for big & bulky retailers?

Supply Chain Planning Software 190

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Logistics Viewpoints

APRIL 21, 2022

This level of consumer activity has translated into record volumes of home deliveries. But, let’s face it: since the pandemic started, home delivery performance has not been great. On the other hand, consumers are regularly experiencing delivery failures and ready to punish poor performing retailers and delivery services companies.

Optimal Sourcing 209

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Logistics Viewpoints

FEBRUARY 22, 2023

One of the most difficult and expensive aspects of the supply chain is last mile delivery. However, from a customer experience standpoint, it is also the most memorable and possibly important. Last mile delivery has become an increasingly hot topic, as companies look at ways to optimize final mile deliveries.

Real-time Visibility 196

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Stord

APRIL 24, 2024

From improved customer experience to greater inventory planning and forecasting, AI promises to make all of our lives easier and reduce those all-too-common supply chain headaches. Tony Scharff, WMS Super User Partner with AI-First Providers AI will be heavily utilized in Customer Service & Consumer Experience areas.

Supply Chain Planning Software 88

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ToolsGroup

APRIL 18, 2024

ToolsGroup is revolutionizing customer productivity and value delivery through GenAI, reshaping the user experience within the SO99+ suite. Decision Hub reimagines this process, innovating decision collaboration for the speed of today’s supply chain,” said Robert Kaufholz, Senior VP of Product Management at ToolsGroup. “We

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Logistics Viewpoints

JANUARY 4, 2022

This year, due to an increased number of e-commerce purchases, retailers and shippers will experience National Returns Week. The returns segment of the e-commerce industry is rapidly becoming a key part of the customer retail experience. Visibility in returns is just as important as it is in the delivery process.

Logistics Network Optimization Software 216

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The Logistics of Logistics

JULY 12, 2023

With over 15 years of senior management experience, Corey is an accomplished Supply Chain and Operations Leader. Corey is also proficient in product development and management, successful contract negotiations, continuous improvements, emerging technologies, and cultivating key relationships and partnerships.

Negotiating Skills 215

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Logistics Viewpoints

SEPTEMBER 12, 2022

These trends and technologies include the network effect, innovation in transportation management systems, time slot management applications, autonomous trucks, and the future of last mile deliveries, specifically looking at autonomous mobile robots and drones for home delivery. Time Slot Management.

Trends 242

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The Logistics of Logistics

DECEMBER 8, 2023

He is a seasoned leader with over 20 years of experience and proven success in sales and operations management in the logistics industry, holding various levels of leadership with both non-asset based & asset based 3PL’s. About Ryder Ryder System, Inc. (NYSE: R) is a leading logistics and transportation company.

Freight 193

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Logistics Viewpoints

DECEMBER 6, 2022

However, the inability for consumers to initially see, feel or experience products they purchase online can create gaps between product expectations and what arrives at the doorstep. Eighty-one percent of shoppers will switch to a competitor if they have a bad returns experience. Last-mile delivery isn’t a one-way street.

Reverse Logistics 221

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Logistics Viewpoints

APRIL 21, 2021

Last month I participated in Oracle’s Perfect Delivery Virtual Summit , along with Matt Leonard from Supply Chain Dive, Marcelo de Matheus from Tramontina, and Mohamed Absar from DP World. What is the Perfect Delivery Metric? The perfect delivery includes four elements: order completeness, timeliness, condition, and documentation.

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The Logistics of Logistics

OCTOBER 21, 2022

Matt Schultz and Joe Lynch discuss retail delivery trends. With a real-time connected network of drivers, OneRail finds the right vehicle for suitable delivery, so shippers gain low prices and greater capacity to rapidly scale their businesses. Key Takeaways: Retail Delivery Trends. About Matt Schultz. About OneRail.

Trends 177

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Supply Chain Brain

OCTOBER 26, 2021

Enveyo, a transportation management system (TMS) and logistics optimization software provider, announced the launch of its customer delivery experience management solution, Alerting.

Optimization Software 96

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The Logistics of Logistics

FEBRUARY 28, 2024

John is the President at RRD Supply Chain Solutions , a recognized provider of global life science supply chain services with decades of experience in developing and delivering value-add solutions to the life science sector. Packaging: cGMP-compliant production and management of complex supply chains.

Supply Chain Design Software 181

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The Logistics of Logistics

JUNE 17, 2022

Jeff Flowers is the Chief Operating Officer of OneRail , a final mile delivery orchestration platform providing real-time visibility, actionable data, and data-driven optimization capabilities for its enterprise clients. In the podcast interview, Jeff explains the importance of effective inventory management to supply chains.

Inventory Reduction 173

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The Logistics of Logistics

FEBRUARY 14, 2024

Bill has over 30 years of experience in retail logistics, ecommerce, technology, store operations, and consulting. Faster delivery: Enables same-day or next-day delivery for 98% of the mainland US. Full suite of services: Provides picking, packing, shipping, returns management, & more.

Logistics Network Optimization Software 172

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Logistics Viewpoints

JUNE 14, 2023

Last week, I sat down to speak with Chris Jones, Executive Vice President, Industry and Services at Descartes Systems Group about sustainable home delivery. First, why is there so much interest in sustainability and home delivery? Third, are consumers more or less interested in sustainable home delivery?

Sustainability 197

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Logistics Viewpoints

JULY 24, 2023

Amazon is currently seeking 2,500 small businesses across the US to become part of their new local delivery service called “Amazon Hub delivery.” Amazon partners will receive packages each morning and have the flexibility to make that day’s deliveries at their convenience. a package. These empty miles increase emissions.

Customer Service 201

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Stord

JANUARY 26, 2024

With Stord’s Consumer Experience capabilities, brands can offer a magical experience for their consumers, accelerating online sales and simplifying the purchase process from storefront consideration through product delivery. order packed, order shipped, order out for delivery, etc.)

Procurement Solutions 60

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Logistics Viewpoints

JANUARY 26, 2024

The Amazon Industrial Innovation Fund, which launched in April 2022, is still intent on finding and investing in startups that can help the e-commerce giant deliver goods faster, while improving the experience of customers as well as the employees who work in its warehouses and logistics departments.

Logistics Network Optimization Software 232

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Enterra Insights

SEPTEMBER 14, 2022

In both the physical and online retail space, customer experience is crucial for fostering good will and repeat business. Customer experience expert Sven Esser ( @SvenEsser ) explains, “The objective of enabling a positive customer experience is to increase customer loyalty and satisfaction, which can help generate sustainable growth.”[1]

Gartner 130

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C3 Solutions

AUGUST 14, 2023

While historically, the last leg used to be shipments to retailers, the rapid growth of e-commerce and customers' ever-increasing expectations has meant the last-mile is now a crucial part of the delivery experience. Here's where yard management systems, particularly dock management aspects, can play an instrumental role.

System 147

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