Enchange Supply Chain Consultancy
AUGUST 6, 2018
Whatever service related KPI you measure, the KPI is designed to asses how you are performing both internally and at a retailer or outlet level, against peers. Do FMCG, Drinks & Pharma Companies delude themselves on Customer Service? I think some may well be doing this and may or may not know it!
Enchange Supply Chain Consultancy
FEBRUARY 25, 2021
Is it just me or does FMCG life seems to be increasingly full of initials? New examples seem to pop up on a weekly basis with COVID-19 being top of mind currently. In line with many business functions Supply Chain and other functions use multiple initials and/or acronyms to describe the various tasks they manage on a daily basis.
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Enchange Supply Chain Consultancy
JULY 16, 2018
Only a few months into the year and I am hearing the same old complaints about the economy and business being in general ill health. However, there is a new recurring theme which popped up at various parties and gatherings over Easter; “my company doesn't seem to do anything different and just hopes business will improve”.
Enchange Supply Chain Consultancy
FEBRUARY 8, 2017
In common with many business functions Supply Chains adopt multiple initials and/or acronyms to describe various tasks and processes they manage on a daily basis. Those not familiar with SC-speak will often sit bemused as various initials are quoted and debated and then usually blamed for some tenuous lost sales claimed by Sales and Marketing.
Logistics Bureau
OCTOBER 30, 2017
Many people get really confused about KPIs or Key Performance Indicators in Logistics and Supply Chain operations. But my Take on KPIs is this… 1) Don’t have too many! I’ve literally seen KPI “packs” the size of phone books, and even KPI sets circulated as a monthly magazine… that no one reads.
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