Remove support-and-services
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Customer Support and AI: Revolutionizing Service Excellence

IT Supply Chain

By Christine Baker (pictured) Content Writer The post Customer Support and AI: Revolutionizing Service Excellence appeared first on IT Supply Chain.

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Körber Elevate 2024: Chart Your Course

Logistics Viewpoints

This is my first time attending Körber Elevate, and it did not disappoint, with over 800 attendees, 60 thought provoking sessions, and lots of networking and learning opportunities. And while the industry faced a lot of complexities and challenges in 2023, we continue to face more every day. First, supply chains do not operate in isolation.

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Open Sky Kaleidoscope: Connecting the Dots

Logistics Viewpoints

A few weeks ago, I sat down to speak with Mike Noble, SVP of Technology and Jonathan Mitchell, Director of Software Services at Open Sky Group. At the same time, their relative independence supports the third-party objectivity that is so valuable to companies embarking on strategic projects. You can also watch the full video below.

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What is Supply Chain Decision Support? Are We Rearranging Deck Chairs on the Titanic?

Supply Chain Shaman

When deploying enterprise decision support applications, there are many implementations and lots of hype but few clear and consistent definitions. The lack of interoperability between decision support platforms is a problem for companies attempting to improve decisions from the channel to supplier bi-directionally through technology.

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New Study: 2018 State of Embedded Analytics Report

Why do some embedded analytics projects succeed while others fail? We surveyed 500+ application teams embedding analytics to find out which analytics features actually move the needle. Read the 6th annual State of Embedded Analytics Report to discover new best practices. Brought to you by Logi Analytics.

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The Key to Effective Last Mile Delivery with Jim Waters

The Logistics of Logistics

Jim is the Vice President of Marketing at FRAYT , an on-demand, last mile delivery solution that enables businesses to meet their customers’ same-day expectations, comparable to Amazon’s level of service. With FRAYT, businesses can meet their customers’ same-day expectations, comparable to Amazon’s level of service.

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The Freight Broker’s Secret Weapon with Nick Schrock

The Logistics of Logistics

Popular roles include track and trace, carrier sales, dispatch and load planning, third shift and weekend support, accounting, and customer service. Valoroo offers a variety of services including logistics operations, customer support, and accounting and bookkeeping. And by 16, he started a skateboard company.

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How to Package and Price Embedded Analytics

Just by embedding analytics, application owners can charge 24% more for their product. How much value could you add? This framework explains how application enhancements can extend your product offerings. Brought to you by Logi Analytics.

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Case Study: DSV Implements a Single-Instance Control Tower with a Global Footprint

After having opened a new warehouse in Johannesburg - the largest integrated logistics center on the continent - a multi-national FMCG Healthcare company approached DSV South Africa (SA) for services across the end-to-end supply chain. At the time, each unit had its own team operating according to their own systems and processes.

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CEVA Logistics Drives Agile, Multi-Leg Inbound Flows for Tech Company

CEVA Logistics, a global leader in third-party logistics, was contracted to help a technology company manage its complex supply chain, supporting B2B, B2C, and reverse flows across multi-leg transport.