ToolsGroup

MAY 2, 2023

We were delighted to meet so many retailers and discuss the vision, goals, and strategies that are driving the next generation of consumer experiences and retail planning. The retailers we spoke to are fully aware that customers have plenty of choice when it comes to shopping. Got staffing on your mind?

Supply Chain Planning Software 156

Supply Chain Planning Software Supply Chain Network Software Inventory Reduction Demand Planning Software 156

Logistics Viewpoints

JUNE 15, 2023

The manager hesitates, then asks, “Will the change in carrier add cost to the customer?” Contact the customer and ask them if they will approve it.” The bot then pings the customer with the information and a reply comes back within minutes. The bot responds, “The customer in Louisville does not approve the upcharge.

Supply Chain Software 209

Supply Chain Software Analytics Software Predictive Analytics Software Louisville 209

ivalua

MARCH 31, 2023

Employees answer questions about different workplace topics such as leadership, team, compensation, perks & benefits, work-life balance, career growth, environment, outlook, etc. I strongly believe that it is our people who shape our company culture through their daily interaction with colleagues, customers, and partners ”.

Supply Chain Software 130

Supply Chain Software Metrics Global Education 130

Logistics Viewpoints

MAY 10, 2023

I spent the better part of last week in Las Vegas, NV attending the Blue Yonder ICON customer conference. The theme of Blue Yonder ICON was “preparing for a new tomorrow,” and after the last three-plus years of disruptions, that is the topic that is on everyone’s mind. Part of this is by accelerating road maps.

Supply Chain Planning Software 189

Supply Chain Planning Software Predictive Analytics Software Las Vegas Supply Chain Network Software 189

Logistics Viewpoints

JANUARY 10, 2024

It was a good mix of topics and authors, including a good number from our Logistics Viewpoints sponsors. Supply Chain Shortages Hit the Customer Where it Hurts ; Chris Cunnane According to the Federal Reserve Bank of New York, nearly three years after Covid-19 was declared a pandemic, supply chains are back to normal.

Logistics Network Optimization Software 246

Logistics Network Optimization Software Supply Chain Planning Software Supply Chain Software Predictive Analytics Software 246

Logistics Viewpoints

JANUARY 31, 2023

A rough start with positive signs down the road: As businesses face inflationary pressures, slowing customer demand, and a potential recession, expect the first half to be rough. the topic of Human-AI collaboration, it would be remiss if I didn’t address the topic of Generative Artificial Intelligence (AI). As the U.S.

Predictive Analytics Software 211

Predictive Analytics Software Supply Chain Software Supply Chain Optimization Optimal Sourcing 211

The Logistics of Logistics

JULY 31, 2023

He is a trusted consultant to mid-market CEOs and an entertaining public speaker on the topics of brand, b2b growth, creative campaigns, and content marketing. Their Custom Content Framework, which has generated millions of dollars in revenue for their clients, is now available to all businesses.

Supply Chain Design Software 187

Supply Chain Design Software Logistics Network Optimization Software Modeling Software Supply Chain Network Software 187

The Logistics of Logistics

AUGUST 14, 2023

Bart is Chief Industry Officer at project44 where he drives supply chain industry thought leadership and supports customers with their logistics and supply chain strategies. A logistics industry thought leader with over 30 years of experience, Bart previously served as VP of Research at Gartner. Episode Sponsor: Greenscreens.ai

Gartner 196

Gartner Logistics Network Optimization Software Supply Chain Software Supply Chain Strategy 196

Logistics Viewpoints

OCTOBER 12, 2022

Trevor Barcelo @CambConsultants addressed the topic of organizational change management, a topic that is overlooked all too often. Find the hot spots, get buy-in from the customers, create the context with the right expectations, take risks, and continuously improve and scale.

Supply Chain Software 228

Supply Chain Software Logistics Network Optimization Software Boston DC 228

The Logistics of Logistics

AUGUST 25, 2023

Having been featured in CNBC, the Wall Street Journal, MarketWatch, Bloomberg, The Loadstar, CBS News, Freight Waves, and Transport Topics, Brashier lends his expertise on US and global supply chain matters. ITS Logistics is known for its strong customer focus and dedication to delivering reliable, cost-effective logistics solutions.

Negotiating Skills 199

Negotiating Skills Third Party Logistics Logistics Network Optimization Software North America 199

The Logistics of Logistics

SEPTEMBER 6, 2023

Rahmel and his team are excited to bring the “Truck N’ Hustle” experience to the world stage with the commencement of FreightFest 2022 in Houston, TX. Rahmel is also the Co-founder and Managing Partner of Mega Driver Solutions, a CDL driver staffing company based in the Philadelphia metro area. The Greenscreens.ai

Logistics Network Optimization Software 230

Logistics Network Optimization Software Supply Chain Network Software Predictive Analytics Software Negotiating Skills 230

Enterra Insights

SEPTEMBER 14, 2022

In both the physical and online retail space, customer experience is crucial for fostering good will and repeat business. ”[1] What is often overlooked in the pursuit of better customer experiences is how those experiences can be affected by supply chain operations. .”[1] ”[3]. . … ”[3].

Gartner 130

Gartner Supply Chain Planning Software Supply Chain Design Software Agile and Lean Supply Chain 130

Logistics Viewpoints

FEBRUARY 22, 2023

However, from a customer experience standpoint, it is also the most memorable and possibly important. Last mile delivery has become an increasingly hot topic, as companies look at ways to optimize final mile deliveries. Final Thought The APQC last mile delivery survey sheds new light on a hot topic.

Real-time Visibility 196

Real-time Visibility Capacity Supply Chain Planning Software Survey 196

GlobalTranz

AUGUST 18, 2021

As logistics continues to grow more lucrative to the customer experience, 3PLs are playing an increasing role in the supply chain. Vetting 3PLs and transportation management services providers is a complex topic and shippers may not know where to begin. Customization and CompatibilityWithYour Existing Tech Stack .

Logistics Network Optimization Software 309

Logistics Network Optimization Software Optimal Sourcing Negotiating Skills Optimization Software 309

The Logistics of Logistics

APRIL 8, 2022

Dean is Driver and Team Safety Instructor for Ruan Transportation , a company that provides Dedicated Contract Transportation , Managed Transportation , Value-Added Warehousing , and Brokerage Support Services to customers across the U.S. About Dean Key. Key Takeaways: The Driver’s Perspective.

Iowa 245

Iowa Logistics Network Optimization Software Wyoming Warehousing 245

Enterra Insights

SEPTEMBER 28, 2021

The pandemic has increased the importance of customer service and customer experience. In a previous article, I wrote, “As we struggle to find a way out of the pandemic, companies can help by ensuring their customer experience efforts include the human touch.”[1] Other experiences turned out quite well.

Predictive Analytics Software 162

Predictive Analytics Software Analytics Software Modeling Software Supply Chain Software 162

DELMIA Quintiq

OCTOBER 26, 2021

Discover how the right cloud-based platform can enable end-to-end visibility in your modular production for agile operations and increased customer satisfaction. In the race to meet shifting consumer preferences, success belongs to manufacturers that can quickly reconfigure their operations to capitalize on opportunities.

Real-time Visibility 296

Real-time Visibility Modeling Software Sourcing Strategies Manufacturing Procurement 296

Enterra Insights

SEPTEMBER 7, 2021

As we struggle to find a way out of the pandemic, companies can help by ensuring their customer experience efforts include the human touch. She writes, “Customer experience won’t help if it’s mostly regarded as coping with the aftermaths of bad service or retrospective learning from mistakes. ”[2].

Sourcing Strategies 147

Sourcing Strategies Analytics Software Procurement Solutions Supply Chain Software 147

SCMDOJO

MARCH 19, 2024

Discover Ways to Boost Supply Chain Visibility through Digital Marketing Supply chain visibility is essential for providing a superior customer experience and sustaining customer loyalty over time. Customers face significant frustrations that erode brand trust and sales without supply chain visibility.

Supply Chain Visibility 76

Supply Chain Visibility Supply Chain Design Software Supply Chain Planning Software Supply Chain Software 76

The Logistics of Logistics

FEBRUARY 11, 2022

OTIF means on time and in full , where the customer receives the completed order when they wanted it and, in the quantity, ordered. Fail the customer too many times and the business will be lost. Lost customers. Disappoint the customer enough times and they may stop buying your product. OTIF is a key supply chain metric.

Cost Reduction Strategies 206

Cost Reduction Strategies North America Logistics Network Optimization Software Manufacturing Procurement 206

DELMIA Quintiq

SEPTEMBER 22, 2021

Powered by DELMIA and the 3D EXPERIENCE platform, you can create digital models of your plants and warehouses to virtually pre-test production lines and material supply before physical set-up. And ultimately, you will gain a competitive advantage in building a future-ready company.

Inventory Management Software 294

Inventory Management Software Inventory Reduction Inventory Management Optimal Sourcing 294

HICX Solutions

OCTOBER 23, 2023

CPOstrategy visits HICX’s first Supplier Experience Live as organisations gear up to remove friction and become a customer of choice. Supplier experience has never been such a hot topic. After decades in the darkness, the importance of supplier experience is finally on the agenda. Read full article

Procurement 52

Procurement Government Sourcing Supply Chain 52

Logistics Viewpoints

FEBRUARY 17, 2021

And we thought this to be a great opportunity to get further details on this hot topic from a practitioner on the front line of logistics application development. Real-time visibility is an essential piece of information to customers. Derek has 27 years of experience in supply chain software. Other Notable Logistics Trends.

Logistics Network Optimization Software 339

Logistics Network Optimization Software Predictive Analytics Software Supply Chain Planning Software Modeling Software 339

Logistics Viewpoints

FEBRUARY 23, 2022

This includes everything from providing great visibility into the inbound supply to being able to move inventory very quickly to the right locations to service customers when the supply hits specific bottlenecks. Developing and deploying a solution goes hand in hand with conversations with customers. WMS and TMS Trends. Sustainability.

Supply Chain Design Software 262

Supply Chain Design Software Supply Chain Software Sustainability Trends 262

Logistics Viewpoints

JANUARY 27, 2022

In this blog we delve into some of these topics and explore what 2022 might bring. The top-up grocery shop was still very much an analogue experience. Forget same day or one-hour delivery; 15-minute delivery of groceries is rapidly becoming the norm in many urban areas around the globe. But is there really a need for it?

Modeling 191

Modeling Logistics Network Optimization Software Modeling Software Food 191

The Logistics & Supply Chain Management Society

FEBRUARY 16, 2022

This example impressively shows that the path to success should generally go via the customer’s actual need and not necessarily via his verbalized wish. Whether the sensible path is a database query, a specialized heuristic, fuzzy logic or machine learning: For the customer, the focus should be on solving their task as sensibly as possible.

How To 246

How To Supply Chain Software Supply Chain Planning Software Singapore 246

Logistics Viewpoints

JANUARY 5, 2022

This year we have decided to lead with our predictions about the broader supply chain function – as supply chain itself has become such a hot topic in executive suites, corporate earnings, general news media, and even our own personal lives. Supply Chain Disruptions Will Diminish, but Remain Substantial.

Predictive Analytics Software 349

Predictive Analytics Software Supply Chain Planning Software Supply Chain Software Agile and Lean Supply Chain 349

DELMIA Quintiq

APRIL 30, 2020

Challenge 4 Customer demand has become extremely volatile as demand for supplies and products changes dramatically through the lifecycle of the crisis. Unfortunately, this crisis is probably not the last that we will experience. Additionally, please watch our webinar on the same topic to see our solutions in action.

Supply Chain Planning Software 285

Supply Chain Planning Software Scenario Planning Supply Chain Planning Industrial 285

Logistics Viewpoints

JANUARY 11, 2023

It was a good mix of topics and authors, including a good number from our Logistics Viewpoints sponsors. Customer expectations for expedited delivery are becoming more commonplace, in both the B2B and B2C world. The Top Three Keys to Creating an Exceptional Customer Experience during National Returns Week ; Kushal Nahata ( FarEye ).

Logistics Network Optimization Software 216

Logistics Network Optimization Software Supply Chain Planning Software Supply Chain Design Software Forecasting Software 216

HICX Solutions

FEBRUARY 9, 2023

In a series of interviews that took place during the World Procurement Congress 2022 (WPC) in London, we spoke to a number of thought leaders and experts from the Procurement and Supply Chain industries on their opinions on Supplier Experience Management (SXM) and the future of Procurement.

Supply Chain Planning Software 52

Supply Chain Planning Software Procurement Video Supply Chain Planning 52

The Logistics & Supply Chain Management Society

FEBRUARY 16, 2022

Stephanie highlighted how organizations in the region are experimenting in the last mile to increase efficiencies, such as micro-distribution centers, quick commerce, and in-transit rerouting. Hiring a Singapore Agent to Navigate Local Customs Clearance Can Boost Productivity, Efficiency.

Predictive Analytics Software 245

Predictive Analytics Software Supply Chain Software Agile and Lean Supply Chain Modeling 245

Talking Logistics

MAY 13, 2019

Then we matured some more and we started to focus on customer service. And today we’re at the point where the big focus is on customer experience. The way we describe customer experience in our organization is ‘You pay for the product, but you actually buy the entire experience’.

Supply Chain Visibility 195

Supply Chain Visibility Real-time Visibility Supply Chain Planning Software Supply Chain Planning 195

Logistics Viewpoints

APRIL 10, 2024

Supply chain resilience is a hot topic the last few years since post-Covid issues and newsworthy incidents like the Houthi attacks in the red sea have raised awareness. Learn and improve from the experiences and feedback of supply chain disruptions, using tools such as post-mortem analysis, lessons learned, and best practices.

Baltimore 250

Baltimore Supply Chain Planning Software Supply Chain Design Software Supply Chain Software 250

Enterra Insights

JULY 19, 2022

What seemed to surprise experts was how quickly and eagerly consumers returned to in-person shopping experiences once they perceived the threat of catching COVID-19 had diminished. ” In other words, getting together with others and sharing social experiences, like shopping, is important for both our physical and mental health.

Procurement Solutions 130

Procurement Solutions Omnichannel Manufacturing Procurement Procurement Analytics 130

BlueYonder

FEBRUARY 12, 2024

As I discussed in a previous blog , more retailers and manufacturers are turning to logistics services providers (LSPs) to manage their growing warehousing and transportation challenges — including rising costs, shrinking margins, labor shortages, and increasing customer demands. What exactly are the leading LSPs getting right today?

Logistics Network Optimization Software 101

Logistics Network Optimization Software Supply Chain Planning Software Network Optimization Software Supply Chain Software 101

Logistics Viewpoints

JUNE 14, 2023

Home delivery and sustainability are two topics that I have written about quite a bit in the last few years, and Descartes just released its home delivery sustainability consumer sentiment study, so the timing seemed perfect. Its customers fall into two buckets: logistics is their business or is really important to their business.

Sustainability 197

Sustainability Logistics Network Optimization Software Study Supply Chain Network Software 197

Logistics Viewpoints

MARCH 19, 2024

It’s crucial to extend visibility beyond transportation, beyond facilities and customer locations to encompass the end-to-end supply chain. Before this experience, Alex spent several years at Subway where she was responsible for managing demand planning for promotional, limited time offers, and R&D test products.

Supply Chain Planning Software 248

Supply Chain Planning Software Scenario Planning Supply Chain Planning Prescriptive Analytics Software 248