Remove Customer Service Remove Manufacturing Remove Retail Remove Sourcing
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Say Customer Service and Mean It

Supply Chain Shaman

Without a kitchen, I depended on the drive-thru services of outlets like Starbucks and McDonalds. Starbucks redesigned their cups for the Grande product, and the flimsy cups were a source of constant spills and burns. Customer Service Failure. I now go to the local coffee shop.

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ToolsGroup Acquires Onera to Extend Retail Platform from Planning to Execution

ToolsGroup

Solutions enable real-time inventory availability and fulfillment optimization for retailers. BOSTON—June 7, 2022 — ToolsGroup , a global leader in supply chain planning and optimization software, today announced its acquisition of Onera, a provider of real-time inventory availability and fulfillment software solutions to retailers.

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Rise. Or Rise-up?

Supply Chain Shaman

It provides services and tools built on the clean core approach by SAP, so you can migrate on-premise systems, transform business processes, drive continuous innovation, and unlock cloud agility.” ” Source: SAP Website The Discussion Not Held on the Stage The main event at the Forum was not on the main stage.

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Making The Case for Value Network Enablement

Supply Chain Shaman

My definition of a network is the bi-directional information exchange of manufacturing, procurement, quality, and transportation signals across multiple tiers of trading partners in a many-to-many trading partner information exchange with minimal latency. Customer Service. I think of EDI like old-fashioned mail.

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Another Peloton Supply Chain and Customer Service Turnabout

Supply Chain Matters

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. Further announced was an assessment of owned retail operations in the U.S. over the coming months. Bob Ferrari. All rights reserved.

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Consumer Packaged Goods Manufacturers and Consumer-centric Supply Chains

Enterra Insights

Consumer packaged goods (CPG) manufacturers and their end-customers constantly engage in a complicated dance that has no choreographed steps. Sometimes CPG manufacturers take the lead and sometimes consumers take the lead. When retailers join in — which is most of the time — dance steps become even more complex.

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NRF 2024: Supply Chain Data

Logistics Viewpoints

Last week I attended the annual National Retail Federation (NRF) Big Show in New York City. The usual themes were still very present as solution providers and retailers alike were more than happy to talk about omni-channel, mobility, robotics, and machine learning, to name a few.