Remove Customer Service Remove Retail Remove Sourcing Remove Supply Chain Software
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The Future of Autonomous Supply Chains Part 1: Autonomous Shipping

Logistics Viewpoints

Autonomous supply chains are systems that can operate with little to no human intervention, and they use artificial intelligence, robotics, automation, and sensors to optimize the flow of goods. The key technologies that enable autonomous supply chains are artificial intelligence (AI), robotics, sensors, and blockchain.

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Rise. Or Rise-up?

Supply Chain Shaman

My takeaway is a serious concern by attendees on the impact of SAP RISE on global supply chains. It provides services and tools built on the clean core approach by SAP, so you can migrate on-premise systems, transform business processes, drive continuous innovation, and unlock cloud agility.” environment.

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Supply Chain Resilience. Really?

Supply Chain Shaman

Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supply chain resilience. Background The Council of Supply Chain Resilience met for the first time this month. What is supply chain resilience? The reason?

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The Retail Sector is Still Finding Its Way with Artificial Intelligence

Enterra Insights

The retail sector continues to endure tectonic shifts as business landscapes and consumer behaviors change. First, there was the so-called “retail apocalypse,” then came the pandemic, which was followed by inventory challenges, inflation, and an economic slowdown. Changing consumer behavior is hard to gauge.

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What is Retail Software? Types, Benefits, & Features

Unleashed

Retail software is a range of technological solutions that can help retailers improve customer satisfaction, profitability, efficiency, and productivity by streamlining manual tasks. Retail software automates critical business processes in a way that traditional systems cannot.

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Customer Service Aided by Cognitive Technologies

Enterra Insights

Blake Morgan ( @BlakeMichelleM ), a self-described customer experience futurist, explains that the axiom reflects a philosophy more than a truth. She explains, “The customer is always right is a phrase pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field. ” Investing in customer service.

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Balancing Tech and Touch: Humanizing the Hybrid Retail Experience

BlueYonder

In our exploration of end-to-end retail integration, we’ve laid out a sensible grocery retail roadmap for getting there, what it looks like in other verticals when done right, and errors to avoid when making the transition. The one common thread here has, of course, been automation. And not just any kind. Here’s why.