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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.

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Ways Food and Beverage can Build Resilience with Supply Chain Optimization Software

Logility

From harvest to hands, the food & beverage (F&B) industry leaves no room for guesswork, especially without supply chain optimization software. This reality is compelling F&B companies to rethink their strategies and approach to supply chain optimization and demand planning.

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Supply Chain Automation Guide: Examples, Tools, Benefits

Unleashed

It’s a tumultuous time for supply chain operations. To survive these changes, businesses must look to automation. Read on to learn how supply chain automation works and discover the tools you can use to reduce manual efforts and improve supply chain efficiency.

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Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score.

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Customer Service: The Source of Supply Chain Innovation

The Logistics of Logistics

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. Not technology. When you focus on your customer, you’re focusing on his/her success.

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Cultivate a Stickier Customer Base Using WMS Add-On Technology

Logistics Viewpoints

How 3PLs Can Gain Visibility and a Competitive Advantage Offering Automated Billing and a Self-Service Interactive Customer Portal It’s hard to imagine a third-party logistics (3PL) business today operating without some form of a warehouse management system ( WMS ) connecting the digital dots. But can technology do more?

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Supply Chain Resilience. Really?

Supply Chain Shaman

Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supply chain resilience. Background The Council of Supply Chain Resilience met for the first time this month. What is supply chain resilience? The reason?