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7 Best Customer Service Books CEOs Read

Supply Chain Opz

We evaluate books related to customer service based on sales rank, reviews/endorsement by leading business leaders and show you the best customer service books. If you don't want to compete in the price war, outstanding customer service is the holy grail because customer loyalty is the key. -

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Customer Service: The Source of Supply Chain Innovation

The Logistics of Logistics

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. The driver – that which causes the changes – is customer service.

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Lean Six Sigma for SMEs: A Path to Continuous Improvement

SCMDOJO

Over the years, various methodologies have emerged to address this need, including lean manufacturing, Six Sigma, and the integration of both known as Lean Six Sigma (LSS). Understanding Lean and Six Sigma Lean and Six Sigma are two powerful methodologies aimed at enhancing organizational efficiency and quality.

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SYNOPSlS: Augmentation of the Logistics Workforce

The Logistics & Supply Chain Management Society

His experience covers the full Logistics spectrum, from raw material procurement to physical distribution and eventually Customer Service and care, with a strong grounding in Quality and Six Sigma.

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SYNOPSlS: Unlocking Greater Value in Your Supply Chain

The Logistics & Supply Chain Management Society

His experience covers the full Logistics spectrum, from raw material procurement to physical distribution and eventually Customer Service and care, with a strong grounding in Quality and Six Sigma.

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Is it Time for Businesses to Rethink Path to Customer Satisfaction?

Logistics Viewpoints

Books have been written, tools like Six Sigma have been embraced, and most people seem to agree that companies retain customers by providing good service and poor customer service results in lost business. A Business Insider Intelligence Report about customer service states that 66 percent of U.S.

Six Sigma 107
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Applying Lean 6 Sigma Principles to the Supply Chain

Logility

The roots of Six Sigma as a measurement standard can be traced back to Carl Friedrich Gauss (1777-1855) who introduced the concept of the normal curve. However Bill Smith, a Motorola engineer is credited for coining the term “Six Sigma”. In fact, Motorola holds a federally registered trademark for “Six Sigma”.