A Wish for 99+ Percent Customer Service
ToolsGroup
NOVEMBER 17, 2015
For those finishing up their 2016 strategic goals, or perhaps looking for a Christmas wish or a New Year’s resolution, here is one to consider: a 99+% customer service level for your supply chain. If you think this gold standard sounds unrealistically high, stick with me for a minute. We'll talk about how to get to near-perfect fill rates, but first let me first reaffirm that companies are achieving it.
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