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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention. 6 Examples of Excellent Customer Experiences. Image source: National Retail Association. Image source: Twitter. Image source: Ikea.

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The Coffee Pot Conversation That Will Not Happen

Supply Chain Shaman

Gartner purchased the firm in 2010.) Driving Improvements in Supply Chain Excellence. He felt strongly that supply chain leaders knew how to drive supply chain excellence and needed a forum– or maybe two or three depending on the business model– to help them network and refine their approaches. I disagreed.

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Net Zero: What Does it Really Mean?

ivalua

Having just listened to a very informative and comprehensive webinar by Dr Natacha Tréhan and Arnaud Malardé [ Moving Towards a Net Zero Supply Chain Webinar | Ivalua ] what struck me were the following key takeaways: 1. There are 15 defined Scope 3 categories : Purchased goods and services. Capital goods. Business travel.

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Achieving Healthcare Transformation, Powered by Supply Chain

ivalua

Buying supplies, equipment, low preference items and the latest innovations to support high-value care delivery is expensive and while it’s not an area where you want to skimp, there are certainly ways to reduce these expenses without impacting quality of care. The Path to Supply Chain Excellence. Watch a BSW webinar here.

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Parts Are Not Parts

Supply Chain Shaman

A slight change within a function–in sourcing or manufacturing, or along the chain–can greatly impact the outcomes of cost, customer service, or working capital. Bonuses and incentives align with functions and are often counter productive to driving supply chain excellence. Let’s take a closer look at sourcing.

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JAGGAER Webinar with Accenture Strategy and Attijariwafa Bank Case Study: Accelerating Trust in Banking – Internal, Suppliers and Customers

Jaggaer

José Carande, Managing Director, Accenture Strategy, explained some of the difficulties and challenges faced by banks and financial services companies at a JAGGAER webinar on October 8, 2020. You can view a full recording of the webinar here. Moreover, the bank lacked any collaborative supplier relationship management or sourcing tool.

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5 Tips to Leverage Digital Tools to Deliver Tangible Sustainability Improvements

ivalua

Procurement Leaders Webinar. Buyers are expected to scrutinize every aspect of the purchasing process to identify ways to reduce their carbon footprint, source sustainable materials, and promote diversity. The percentage of purchased goods emissions by suppliers with science-based targets. Supplier Selection.