Remove enquiry
article thumbnail

What Causes Friction for Suppliers?

HICX Solutions

Frustration in resolving enquiries. Dealing with enquiries is, of course, difficult. Without a centralized approach, suppliers may choose a variety of different channels for enquiries such as messaging, telephone calls, email, and so on. Is it the most efficient channel for this enquiry?

article thumbnail

The Voice of the Supplier Survey: Considering the Suppliers’ Perspective

HICX Solutions

Resolving enquiries. Technology and systems. Account management. These responses indicate that it is challenging and difficult for suppliers to manage individuals’ accounts associated with various systems, while also creating multiple points of entry for data. However, it was one of the top three priorities in only 1% of cases.

Survey 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Governance of Global Value Chains

SCM Research

We might, more than in the past, think outside of the boxes we have framed if we don’t want to miss results potentially relevant for our highly overlapping fields of enquiry. Gereffi, G., Humphrey, J., & Sturgeon, T. The Governance of Global Value Chains.

article thumbnail

eCommerce Automation: Solutions, Benefits, & Examples

Unleashed

Customer service Handle basic customer enquiries and direct people to appropriate support articles with chatbots; automatically send order updates to customers; offer personalised deals and customise brand experiences based on purchase history.

article thumbnail

61% of suppliers struggle to do their best for big brands

HICX Solutions

60% feel they spend too much time on customer driven admin, and 47% struggle to get enquiries resolved. Equally, the survey revealed that most suppliers experience operational friction in working with large manufacturers. 61% say it’s difficult to deliver their best for key customers.

article thumbnail

Digital Ship Announces The Maritime CIO Forum Rotterdam With A Special Focus On The Digital Supply Chain And Logistics Market

The Logistics of Logistics

Enquiries: cathy@thedigitalship.com. Brainstorm some of the cutting-edge issues impacting the industry and work together to develop long term solutions. Speakers and Panellists will be announced soon. Date: Tuesday, 26 September 2017. Venue: Hilton Rotterdam. Website: [link]. ABOUT DIGITAL SHIP.

article thumbnail

HICX Releases New Podcast Series To Help Enterprises & Suppliers Achieve Mutual Success

HICX Solutions

As the survey revealed, around two-thirds of organizations wish to fix issues such as the time to resolve enquiries and communications channels. As SXM grows in popularity, enterprise leaders and procurement professionals are looking to learn more about how to make the most of these relationships.