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What began in 1992 with a trailer load of wreaths, decorated by volunteers and laid at the graves of fallen soldiers at Arlington National Cemetery has now become a national organization with over 3,700 participating locations all focused on the mission to REMEMBER the fallen; HONOR those who serve; TEACH our children the value of freedom.
It covers every aspect of dealing with customer returns, including policy management, reverse logistics, customer service, returned goods inventory management , and developing strategies to reduce return rates. One paper from the University of Texas at Arlington suggests that lenience may yield better results than strictness.
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