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Will it require frequent maintenance and re-tooling? Logistics and delivery can be handled in a very optimized way with the help of automated solutions using data and information. Part of the problem is that technology is inherently risky. Will the technology be compatible with suppliers and customers? Will it go obsolete quickly?
Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. Historic processes are inside-out tightly integrated to orders and purchase orders. With a headquarters in Minneapolis, MN, the supply chain supports 600 stores in 50 states.
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