Customer Service Related Topics 
ToolsGroup
JUNE 10, 2022
There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.
Logistics Viewpoints
NOVEMBER 23, 2020
The post Does Perfect Customer Service Make Sense? In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. Ipsen, a global bio-pharmaceutical company , disproves that. appeared first on Logistics Viewpoints.
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Enterra Insights
MAY 25, 2022
” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. That means customers expect a seamless, end-to-end experience whether they are shopping online or in a store. Cognitive Technologies and Customer Service. ”[2]. ”[4].
Supply Chain Shaman
OCTOBER 2, 2020
Customer Service Failure. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. The local service company is available ten weeks from now, and I will pay the bill. The machine design was bad and was dictated by corporate.”
Speaker: Irina Rosca, Founder, sustainSCM and Director of Supply Chain and Customer Success Operations, Helix OpCo
Join Irina Rosca, Director of Supply Chain and Customer Success at Helix as she walks through the key questions to connecting the supply chain with the voice of the customer. Critical shared customer service and supply chain metrics. How to ensure effective communication of customer centricity across your supply chain.
Logistics Viewpoints
NOVEMBER 23, 2020
Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. The post Does Perfect Customer Service Make Sense? Ipsen produces drugs to treat oncology, neurology, and rare diseases.
Enterra Insights
JANUARY 14, 2021
Peters ( @tom_peters ), an author and business management practice expert, has stated, “It never ceases to amaze me that companies spend millions to attract new customers (people they don’t know) and spend next to nothing to keep the ones they’ve got! ” Investing in customer service.
Speaker: Sarah Gibson, Platinum Operations Manager
Increased focus on customer service activities rather than data entry. You’ll learn about the implementation of Esker’s AI-driven solution along with some of the biggest benefits achieved, including their: Ability to scale with 35% growth while maintaining business continuity. February 20, 2019 11.00 AM PST, 2.00 PM EST, 7.00
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Flawless execution relies on strategic planning; cost-effective operations require flexibility and agility to mode-shift and access a full cost-to-serve picture beyond transport; high customer service levels rely on being capable to promise factoring inventory levels and availability across all domains into transport planning and execution.
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