DAT received first place in the small contact centers category, for businesses with 75 or fewer customer service agents. DAT's Customer Support Team. Leading the way in customer service. Maintaining "customers for life". MORE
Shipping procedures are a major consideration during a customer’s buying journey. Using the track and trace feature of a TMS is especially valuable because it offers real-time, tangible information to the customer and shipper. Shipping TMS Customer Experience TechnologyTo effectively manage delivery, companies must utilize track and trace features, available on a TMS. MORE
I recently peeped outside of the FMCG and Pharmaceutical world and took a look at the amount of empty beds in the National Health Service in UK and how a little alternative thinking plus basic demand and supply planning expertise could improve bed utilisation. MORE
Robinson received several awards from our customers. From Supply Chain Excellence to Customer Service Team awards, C.H. Learn more about our recent customer awards: Becton, Dickinson and Company. Customer Service Team of the Year. MORE
Global Transportation: Get the Customer Service You Deserve. While no one can predict the effect these alliances will have on pricing, a common fear for many shippers revolves around the impact on customer service. Robinson for balance between cost and service. MORE
Industry expertise is the most impactful way to positively affect customer service requirements MORE
On my taxi rid into the inner-city of San Francisco, I relished the thought of a comfortable bed and room service in a four-star hotel. This four-star Marriott no longer offers room service. There Is No Substitute for Knowing the Customer. MORE
Technology is enabling an unprecedented level of transparency and communication to help shippers and their logistics providers understand each other''s operations, and collaborate in ways that were much more difficult in the past MORE
A MDM strategy enabled with today’s cloud-based network platforms begins with the basic premise that healthy financials are driven and sustained by a healthy relationship with our customers. But what are the hidden costs of providing these higher levels of customer service? MORE
Descriptive, predictive, and prescriptive analytics are necessary to contribute to an organization’s goal of improved and more informed decision-making MORE
Customer Service Is Everywhere, but NOWHERE. During this holiday season, as I sit on the phone waiting for a “customer service agent,” I think that supply chain leaders everywhere should rethink customer service. MORE
The post How a “Disruptor” is Using Supply Chain Innovation to Deliver Exceptional Customer Service appeared first on The Network Effect. One innovative company is taking on the big four wireless carriers and other players in the consumer wireless market. Automated Future Consumer Goods Digital Supply Chain Retail Supply Chain Management The Network Effect Visibility high-tech Republic Wireless supply chain MORE
Customer service FMCG CEO Inventory Management & Stock Control Supply Chain Analytics ITHave you ever “hunkered down”? I remember being asked to hunker down during a supply chain training course many years ago and I had no idea what I was supposed to do. MORE
Customer segmentation, and building a customer-centric supply chain, is a popular topic at conferences. When I sit through sessions on building a customer-centric supply chain, I am looking for case studies on how companies have applied the concepts to drive greater value. MORE
provider of cloud services for customer engagement, communications and collaboration, has released research revealing that over three quarters of UK consumers (79 per cent) will use a different retailer if they don't receive a timely response from customer service Interactive Intelligence Group Inc., MORE
Three retailers explain how they use logistics and other functions to deliver outstanding customer service MORE
Companies need shorter product cycles with easy customization. The processes are outside-in focused on creating value for the customer. It is Not About Customer First. Customer expectations need to be grounded in what is feasible as a reliable, profitable response. MORE
As evolving retail models push shopper expectations, companies explore new models for delivering great customer service MORE
Global & Responsive Commerce customer service real-time supply chain technology MORE
Brands who never anticipated going global are finding that they all of a sudden are, thanks to the progression of e-commerce and increasing customer expectations MORE
The success of your business depends on it, because if you can’t adapt and adjust, your customers will find someone who can. Exemplary customer service matters to your bottom line. The result of poor customer service. Minimize your risk of unhappy customers. MORE
Yes, a call to Customer Services was necessary. Top Customer Service marks for that flexible friend. Once again, a positive Customer Service success and this time for an airline which might just be the most popular in Europe at present. MORE
Branding & Customer Lifecycle commerce customer service ecommerce EPIC omni-channel supply chainYou may have seen that this week ModusLink launched our Enhanced Planning and Integrated Collaboration tool, EPIC. MORE
Customer service FMCG Pharma Inventory Management & Stock Control Supply Chain Analytics MORE
In years past, customer service didn’t look quite like it does today. The post Customer Engagement Center: A Journey Through The Years, Part 1 appeared first on ModusLink Global Solutions. MORE
“We are evolving towards a more customer centric supply chain”. Pierre Mille, VP Group Planning & Customer Service Excellence, Carlsberg Group. For Pierre Mille, VP Group Planning & Customer Service Excellence, this was an opportunity to unleash its untapped value. MORE
We want to make sure that our clients are equipped with the right tools to offer their customers a flawless e-commerce experience. E-Commerce customer service e-commerce supply chainAt ModusLink, we like to fill in the gaps. MORE
Michael Watson says he is seeing clients with many questions about how to best measure customer service MORE
Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. The driver – that which causes the changes – is customer service. Customer Service: The Real Source of SCM Innovation. As tools they help you realize your customer’s needs. MORE
Do you know how this proliferation is likely to be affecting your customer service? When you have 16+ variants of the same shampoo pack size you can understand why picking errors occur, stocks become inaccurate leading to lower customer service levels. MORE
Six years ago, Del Papa Distributing, a third generation family-owned beer distribution company that delivers more than 10 million cases of beer annually, decided that Galveston, Texas was not the ideal location for their operations. Galveston seems to be unusually prone to hurricane damage. MORE
A KPI is an indicator (a metric) that you have chosen, and agreed with your partners and or customers, that will determine whether you are meeting your critical success factors. and we monitor the following logistics KPIs for our clients: cost per pound, cost per mile, on time performance, damage free shipment, billing accuracy and customer service. The New Logistics KPI – Measuring Customer Service. The newest logistics KPI is customer service. MORE
Customer service is the key to success in business, but does this happen in the most cost effective way in your organization? Do you have ample information to reduce delivery times and to improve both customer service levels and turnover? MORE
If your business is currently falling victim to any of the following supply chain mistakes, corrective action will undoubtedly deliver improvements in cost, revenue, customer service and numerous other business performance factors. Missing Customer Service Clarity. MORE
It’s a classical trade-off in the world of logistics—the need to keep supply chain costs at a minimum while maintaining the levels of service needed to keep your customers loyal. Customer Service Supply Chain customer service logistics supply chain MORE
Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” What is a Customer-Centric Organization? MORE
We are excited to share the great news that ModusLink has been named the Gold Stevie® Award winner in the “Front-Line Customer Service Team of the Year – Business Services Industries” category of the 2017 Awards for Sales & Customer Service, the world’s top honors for customer service, contact center, business development and sales professionals. […]. MORE
A real time tracking platform helps you revolutionize your logistics operations by improving service while reducing costs MORE
by Melissa Clow SupplyChainBrain attended our annual Kinexions user conference, and while there, they completed a number of video interviews with our customers. In this interview, hear Jeff Murphy, director of supply chain managed services with Celestica, describe how the company has improved forecast accuracy and demand visibility, against this backdrop of industry transformation. MORE
to service the Company’s home center retail customers in northeastern U.S. By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. The warehouse is part of ScottsMiracle-Gro’s high-service distribution model that the Company began implementing across the U.S. A new 100,000-sq. MORE
Customer service FMCG KPI Supply Chain Inventory Management & Stock Control Supply Chain AnalyticsThe Challenge A leading global FMCG company undertook an aggressive supply chain improvement programme across 150 markets. MORE
by Melissa Clow SupplyChainBrain attended our annual Kinexions user conference, and while there, they completed a number of video interviews with our customers. General News Sales and operations planning (S&OP) Supply chain management Aid effectiveness Asia Best practice Boston BT Group Business administration Customer service Depreciation Supply chain MORE
Customer Service Related Topics The 21st Century Supply Chain
APRIL 10, 2017
The success of your business depends on it, because if you can’t adapt and adjust, your customers will find someone who can. Exemplary customer service matters to your bottom line. The result of poor customer service. Minimize your risk of unhappy customers.
The Network Effect
JULY 17, 2015
A MDM strategy enabled with today’s cloud-based network platforms begins with the basic premise that healthy financials are driven and sustained by a healthy relationship with our customers. But what are the hidden costs of providing these higher levels of customer service?
Enchange Supply Chain Consultancy
MAY 13, 2015
Do you know how this proliferation is likely to be affecting your customer service? When you have 16+ variants of the same shampoo pack size you can understand why picking errors occur, stocks become inaccurate leading to lower customer service levels.
The Logistics of Logistics
FEBRUARY 16, 2014
Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. The driver – that which causes the changes – is customer service. Customer Service: The Real Source of SCM Innovation. As tools they help you realize your customer’s needs.
The Network Effect
MARCH 9, 2017
The post How a “Disruptor” is Using Supply Chain Innovation to Deliver Exceptional Customer Service appeared first on The Network Effect. One innovative company is taking on the big four wireless carriers and other players in the consumer wireless market. Automated Future Consumer Goods Digital Supply Chain Retail Supply Chain Management The Network Effect Visibility high-tech Republic Wireless supply chain
Inbound Logistics
AUGUST 23, 2016
Brands who never anticipated going global are finding that they all of a sudden are, thanks to the progression of e-commerce and increasing customer expectations
Enchange Supply Chain Consultancy
APRIL 5, 2017
Customer service FMCG KPI Supply Chain Inventory Management & Stock Control Supply Chain AnalyticsThe Challenge A leading global FMCG company undertook an aggressive supply chain improvement programme across 150 markets.
Supply Chain Shaman
MAY 30, 2017
On my taxi rid into the inner-city of San Francisco, I relished the thought of a comfortable bed and room service in a four-star hotel. This four-star Marriott no longer offers room service. There Is No Substitute for Knowing the Customer.
Manufacturing & Logistics IT
NOVEMBER 30, 2016
provider of cloud services for customer engagement, communications and collaboration, has released research revealing that over three quarters of UK consumers (79 per cent) will use a different retailer if they don't receive a timely response from customer service Interactive Intelligence Group Inc.,
Supply Chain Shaman
AUGUST 11, 2016
Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” What is a Customer-Centric Organization?
Supply Chain Movement
DECEMBER 14, 2015
“We are evolving towards a more customer centric supply chain”. Pierre Mille, VP Group Planning & Customer Service Excellence, Carlsberg Group. For Pierre Mille, VP Group Planning & Customer Service Excellence, this was an opportunity to unleash its untapped value.
Inbound Logistics
DECEMBER 8, 2015
Three retailers explain how they use logistics and other functions to deliver outstanding customer service
Supply Chain Shaman
NOVEMBER 22, 2015
Customer segmentation, and building a customer-centric supply chain, is a popular topic at conferences. When I sit through sessions on building a customer-centric supply chain, I am looking for case studies on how companies have applied the concepts to drive greater value.
Value Unchained
MARCH 6, 2017
We are excited to share the great news that ModusLink has been named the Gold Stevie® Award winner in the “Front-Line Customer Service Team of the Year – Business Services Industries” category of the 2017 Awards for Sales & Customer Service, the world’s top honors for customer service, contact center, business development and sales professionals. […].
Logistics Viewpoints
MARCH 23, 2015
Six years ago, Del Papa Distributing, a third generation family-owned beer distribution company that delivers more than 10 million cases of beer annually, decided that Galveston, Texas was not the ideal location for their operations. Galveston seems to be unusually prone to hurricane damage.
Logistics Bureau
JANUARY 19, 2016
It’s a classical trade-off in the world of logistics—the need to keep supply chain costs at a minimum while maintaining the levels of service needed to keep your customers loyal. Customer Service Supply Chain customer service logistics supply chain
Inbound Logistics
DECEMBER 5, 2014
Technology is enabling an unprecedented level of transparency and communication to help shippers and their logistics providers understand each other''s operations, and collaborate in ways that were much more difficult in the past
Inbound Logistics
DECEMBER 15, 2013
As evolving retail models push shopper expectations, companies explore new models for delivering great customer service
Enchange Supply Chain Consultancy
AUGUST 24, 2016
Customer service FMCG CEO Inventory Management & Stock Control Supply Chain Analytics ITHave you ever “hunkered down”? I remember being asked to hunker down during a supply chain training course many years ago and I had no idea what I was supposed to do.
PLS Logistics
AUGUST 5, 2015
Shipping procedures are a major consideration during a customer’s buying journey. Using the track and trace feature of a TMS is especially valuable because it offers real-time, tangible information to the customer and shipper. Shipping TMS Customer Experience TechnologyTo effectively manage delivery, companies must utilize track and trace features, available on a TMS.
Inbound Logistics
SEPTEMBER 3, 2015
Descriptive, predictive, and prescriptive analytics are necessary to contribute to an organization’s goal of improved and more informed decision-making
Logistics Bureau
JANUARY 30, 2017
If your business is currently falling victim to any of the following supply chain mistakes, corrective action will undoubtedly deliver improvements in cost, revenue, customer service and numerous other business performance factors. Missing Customer Service Clarity.
Supply Chain Shaman
MAY 7, 2015
Companies need shorter product cycles with easy customization. The processes are outside-in focused on creating value for the customer. It is Not About Customer First. Customer expectations need to be grounded in what is feasible as a reliable, profitable response.
Enchange Supply Chain Consultancy
JULY 6, 2016
I recently peeped outside of the FMCG and Pharmaceutical world and took a look at the amount of empty beds in the National Health Service in UK and how a little alternative thinking plus basic demand and supply planning expertise could improve bed utilisation.
The 21st Century Supply Chain
JANUARY 29, 2015
by Melissa Clow SupplyChainBrain attended our annual Kinexions user conference, and while there, they completed a number of video interviews with our customers. In this interview, hear Jeff Murphy, director of supply chain managed services with Celestica, describe how the company has improved forecast accuracy and demand visibility, against this backdrop of industry transformation.
Enchange Supply Chain Consultancy
AUGUST 4, 2016
Customer service FMCG Pharma Inventory Management & Stock Control Supply Chain Analytics
Enchange Supply Chain Consultancy
AUGUST 27, 2014
Yes, a call to Customer Services was necessary. Top Customer Service marks for that flexible friend. Once again, a positive Customer Service success and this time for an airline which might just be the most popular in Europe at present.
Inbound Logistics
JANUARY 27, 2016
A real time tracking platform helps you revolutionize your logistics operations by improving service while reducing costs
The 21st Century Supply Chain
FEBRUARY 4, 2015
by Melissa Clow SupplyChainBrain attended our annual Kinexions user conference, and while there, they completed a number of video interviews with our customers. General News Sales and operations planning (S&OP) Supply chain management Aid effectiveness Asia Best practice Boston BT Group Business administration Customer service Depreciation Supply chain
Value Unchained
JULY 11, 2016
We want to make sure that our clients are equipped with the right tools to offer their customers a flawless e-commerce experience. E-Commerce customer service e-commerce supply chainAt ModusLink, we like to fill in the gaps.
Value Unchained
FEBRUARY 22, 2016
In years past, customer service didn’t look quite like it does today. The post Customer Engagement Center: A Journey Through The Years, Part 1 appeared first on ModusLink Global Solutions.
Supply Chain Digest
MAY 1, 2017
Michael Watson says he is seeing clients with many questions about how to best measure customer service
Value Unchained
FEBRUARY 12, 2016
Branding & Customer Lifecycle commerce customer service ecommerce EPIC omni-channel supply chainYou may have seen that this week ModusLink launched our Enhanced Planning and Integrated Collaboration tool, EPIC.
Transportfolio
MAY 6, 2016
Robinson received several awards from our customers. From Supply Chain Excellence to Customer Service Team awards, C.H. Learn more about our recent customer awards: Becton, Dickinson and Company. Customer Service Team of the Year.
Supply Chain Movement
SEPTEMBER 10, 2014
Customer service is the key to success in business, but does this happen in the most cost effective way in your organization? Do you have ample information to reduce delivery times and to improve both customer service levels and turnover?
Value Unchained
AUGUST 19, 2015
Global & Responsive Commerce customer service real-time supply chain technology
Supply Chain Network
SEPTEMBER 7, 2011
to service the Company’s home center retail customers in northeastern U.S. By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. The warehouse is part of ScottsMiracle-Gro’s high-service distribution model that the Company began implementing across the U.S. A new 100,000-sq.
The Logistics of Logistics
JANUARY 24, 2013
A KPI is an indicator (a metric) that you have chosen, and agreed with your partners and or customers, that will determine whether you are meeting your critical success factors. and we monitor the following logistics KPIs for our clients: cost per pound, cost per mile, on time performance, damage free shipment, billing accuracy and customer service. The New Logistics KPI – Measuring Customer Service. The newest logistics KPI is customer service.
The 21st Century Supply Chain
JANUARY 22, 2014
Supply Chain Shaman
DECEMBER 16, 2013
Customer Service Is Everywhere, but NOWHERE. During this holiday season, as I sit on the phone waiting for a “customer service agent,” I think that supply chain leaders everywhere should rethink customer service.
INDUSTRY INSIGHTS YOUR PEERS ARE READING
29 
Let's personalize your content