INDUSTRY INSIGHTS YOUR PEERS ARE READING
DAT received first place in the small contact centers category, for businesses with 75 or fewer customer service agents. DAT's Customer Support Team. Leading the way in customer service. Maintaining "customers for life". MORE
Shipping procedures are a major consideration during a customer’s buying journey. Using the track and trace feature of a TMS is especially valuable because it offers real-time, tangible information to the customer and shipper. Shipping TMS Customer Experience TechnologyTo effectively manage delivery, companies must utilize track and trace features, available on a TMS. MORE
Global Transportation: Get the Customer Service You Deserve. While no one can predict the effect these alliances will have on pricing, a common fear for many shippers revolves around the impact on customer service. Robinson for balance between cost and service. MORE
Industry expertise is the most impactful way to positively affect customer service requirements MORE
Do FMCG, Drinks & Pharma Companies delude themselves on Customer Service? Whatever service related KPI you measure, the KPI is designed to asses how you are performing both internally and at a retailer or outlet level, against peers. MORE
A regular customer steps into your store to get a particular brand of organic cereal that she’s been buying for the past year. Guess what – a single moment of customer frustration could cost you billions of dollars. One bad experience is all it takes to break a customer’s loyalty. MORE
A MDM strategy enabled with today’s cloud-based network platforms begins with the basic premise that healthy financials are driven and sustained by a healthy relationship with our customers. But what are the hidden costs of providing these higher levels of customer service? MORE
Customer service FMCG Logistics Service Provider Dave Jordan Manufacturing Footprint Logistics ManagementWhether you call it co-packing or re-packing this involves the further manipulation of a previously finished and complete SKU. MORE
Customer Service Is Everywhere, but NOWHERE. During this holiday season, as I sit on the phone waiting for a “customer service agent,” I think that supply chain leaders everywhere should rethink customer service. MORE
Descriptive, predictive, and prescriptive analytics are necessary to contribute to an organization’s goal of improved and more informed decision-making MORE
Freight Forwarding And Digital Customer Service Five Years From Now. As consumers, it’s become our baseline service expectation. Selling online doesn’t just work out better for the customer, it works out better for Amazon too. Option 3: Low Logistics Service Automation. MORE
The post How a “Disruptor” is Using Supply Chain Innovation to Deliver Exceptional Customer Service appeared first on The Network Effect. One innovative company is taking on the big four wireless carriers and other players in the consumer wireless market. Automated Future Consumer Goods Digital Supply Chain Retail Supply Chain Management The Network Effect Visibility high-tech Republic Wireless supply chain MORE
On today’s “The Freight Project” Podcast episode Cerasis welcomes Eric Workman, the Cerasis Customer Service Manager. Both services help streamline shippers’ internal processes by saving them time and money by not having to dedicate resources to do either of these functions. Listen to “Why Shippers & 3PLs who Focus on Customer Service Reduce Freight Costs” on Spreaker. MORE
Customer service, more often than not, is the backbone of any industry. Whether you’re in retail, entertainment or, yes, logistics, your customer service can play a huge part in how people view your company and how your company functions. Customer Satisfaction. MORE
The post Better Customer Service (and More) Through Exception Management appeared first on ModusLink Global Solutions. MORE
Companies need shorter product cycles with easy customization. The processes are outside-in focused on creating value for the customer. It is Not About Customer First. Customer expectations need to be grounded in what is feasible as a reliable, profitable response. MORE
The Omni-channel Approach to Customer Experience! Top of mind for customers is swift and consistent support–hence the rise of omnichannel customer service. Today’s customers no longer simply rely on calling customer support for assistance. Subscribe Here! MORE
Companies such as Amazon show delivery speed and logistics agility provide the customer service levels retailers need to win MORE
Brands who never anticipated going global are finding that they all of a sudden are, thanks to the progression of e-commerce and increasing customer expectations MORE
The success of your business depends on it, because if you can’t adapt and adjust, your customers will find someone who can. Exemplary customer service matters to your bottom line. The result of poor customer service. Minimize your risk of unhappy customers. MORE
“We are evolving towards a more customer centric supply chain”. Pierre Mille, VP Group Planning & Customer Service Excellence, Carlsberg Group. For Pierre Mille, VP Group Planning & Customer Service Excellence, this was an opportunity to unleash its untapped value. MORE
What is the best customer service book out there? We will show you best customer service book that CEOs from service & non service businesses want you to read. Why customer service is more important now? MORE
Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. The driver – that which causes the changes – is customer service. Customer Service: The Real Source of SCM Innovation. As tools they help you realize your customer’s needs. MORE
Since implementing HIMPACT, Maurice Sporting Goods is fully equipped to improve customer service levels, lower inventory, and increase profits. HIMPACT was selected because it helps improve customer service level performance. MORE
Do you know how this proliferation is likely to be affecting your customer service? When you have 16+ variants of the same shampoo pack size you can understand why picking errors occur, stocks become inaccurate leading to lower customer service levels. MORE
Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” What is a Customer-Centric Organization? MORE
What is the best customer service book? We will show you the best customer service book that CEOs and leading customer service gurus want you to read. Why customer service is more important now? Need Customer Service Books? MORE
We are excited to share the great news that ModusLink has been named the Gold Stevie® Award winner in the “Front-Line Customer Service Team of the Year – Business Services Industries” category of the 2017 Awards for Sales & Customer Service, the world’s top honors for customer service, contact center, business development and sales professionals. […]. MORE
to service the Company’s home center retail customers in northeastern U.S. By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. The warehouse is part of ScottsMiracle-Gro’s high-service distribution model that the Company began implementing across the U.S. A new 100,000-sq. MORE
We will show you best customer service book by objective evaluation based on sales rank, reviews, citation counts and endorsement by leading business leaders. Background When we talk about customer service, people will usually think about the hotel and tourism business or banking business where products are less physically or tangible. If you don't want to compete in the price war, outstanding customer service is the holy grail. - MORE
Rather than functioning as a point of positive difference, customers in eCommerce spheres now expect reasonably straightforward access to their tracking information on product shipments. Step 2: Facilitate their Best Service Opportunity. MORE
Sit back for a minute and reflect on the last time you interacted with Customer Service. Maybe it was a call to your work’s IT help desk or heaven forbid it was the ever dreaded phone call to your cable or internet service provider. MORE
The 2018 commercial landscape is defined by delivering exceptional customer service experiences to consumers. The post Why Call Center Outsourcing is the Key to Competitive Customer Service appeared first on Steel Connect. MORE
Customer Service Related Topics 
4WL Consulting
AUGUST 31, 2017
Rather than functioning as a point of positive difference, customers in eCommerce spheres now expect reasonably straightforward access to their tracking information on product shipments. Step 2: Facilitate their Best Service Opportunity.
The Logistics of Logistics
FEBRUARY 16, 2014
Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. The driver – that which causes the changes – is customer service. Customer Service: The Real Source of SCM Innovation. As tools they help you realize your customer’s needs.
Enchange Supply Chain Consultancy
MAY 13, 2015
Do you know how this proliferation is likely to be affecting your customer service? When you have 16+ variants of the same shampoo pack size you can understand why picking errors occur, stocks become inaccurate leading to lower customer service levels.
The 21st Century Supply Chain
APRIL 10, 2017
The success of your business depends on it, because if you can’t adapt and adjust, your customers will find someone who can. Exemplary customer service matters to your bottom line. The result of poor customer service. Minimize your risk of unhappy customers.
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sources of value for customers. A data-driven supply chain is efficient and proactive, resulting in better performance and satisfied customers. profitability and customer service, but when those decisions are based on. customers.
Supply Chain Game Changer
NOVEMBER 18, 2018
The Omni-channel Approach to Customer Experience! Top of mind for customers is swift and consistent support–hence the rise of omnichannel customer service. Today’s customers no longer simply rely on calling customer support for assistance. Subscribe Here!
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The Network Effect
JULY 17, 2015
A MDM strategy enabled with today’s cloud-based network platforms begins with the basic premise that healthy financials are driven and sustained by a healthy relationship with our customers. But what are the hidden costs of providing these higher levels of customer service?
Enchange Supply Chain Consultancy
AUGUST 6, 2018
Do FMCG, Drinks & Pharma Companies delude themselves on Customer Service? Whatever service related KPI you measure, the KPI is designed to asses how you are performing both internally and at a retailer or outlet level, against peers.
Transportfolio
JULY 1, 2014
Global Transportation: Get the Customer Service You Deserve. While no one can predict the effect these alliances will have on pricing, a common fear for many shippers revolves around the impact on customer service. Robinson for balance between cost and service.
The Network Effect
MARCH 9, 2017
The post How a “Disruptor” is Using Supply Chain Innovation to Deliver Exceptional Customer Service appeared first on The Network Effect. One innovative company is taking on the big four wireless carriers and other players in the consumer wireless market. Automated Future Consumer Goods Digital Supply Chain Retail Supply Chain Management The Network Effect Visibility high-tech Republic Wireless supply chain
Speaker: Sarah Gibson, Platinum Operations Manager
Increased focus on customer service activities rather than data entry. The order-to-cash (O2C) process is often considered the lifeblood of an organization.
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Supply Chain Opz
DECEMBER 6, 2017
What is the best customer service book? We will show you the best customer service book that CEOs and leading customer service gurus want you to read. Why customer service is more important now? Need Customer Service Books?
Quintiq
JULY 24, 2017
A regular customer steps into your store to get a particular brand of organic cereal that she’s been buying for the past year. Guess what – a single moment of customer frustration could cost you billions of dollars. One bad experience is all it takes to break a customer’s loyalty.
Supply Chain Opz
JULY 15, 2018
We will show you best customer service book by objective evaluation based on sales rank, reviews, citation counts and endorsement by leading business leaders. Background When we talk about customer service, people will usually think about the hotel and tourism business or banking business where products are less physically or tangible. If you don't want to compete in the price war, outstanding customer service is the holy grail. -
Cerasis
OCTOBER 24, 2017
Customer service, more often than not, is the backbone of any industry. Whether you’re in retail, entertainment or, yes, logistics, your customer service can play a huge part in how people view your company and how your company functions. Customer Satisfaction.
Supply Chain Movement
DECEMBER 14, 2015
“We are evolving towards a more customer centric supply chain”. Pierre Mille, VP Group Planning & Customer Service Excellence, Carlsberg Group. For Pierre Mille, VP Group Planning & Customer Service Excellence, this was an opportunity to unleash its untapped value.
Cerasis
DECEMBER 4, 2018
On today’s “The Freight Project” Podcast episode Cerasis welcomes Eric Workman, the Cerasis Customer Service Manager. Both services help streamline shippers’ internal processes by saving them time and money by not having to dedicate resources to do either of these functions. Listen to “Why Shippers & 3PLs who Focus on Customer Service Reduce Freight Costs” on Spreaker.
Herlitz Inventory Management
OCTOBER 1, 2018
Since implementing HIMPACT, Maurice Sporting Goods is fully equipped to improve customer service levels, lower inventory, and increase profits. HIMPACT was selected because it helps improve customer service level performance.
Inbound Logistics
AUGUST 23, 2016
Brands who never anticipated going global are finding that they all of a sudden are, thanks to the progression of e-commerce and increasing customer expectations
Inbound Logistics
JULY 13, 2016
Industry expertise is the most impactful way to positively affect customer service requirements
Freightos
MAY 22, 2017
Freight Forwarding And Digital Customer Service Five Years From Now. As consumers, it’s become our baseline service expectation. Selling online doesn’t just work out better for the customer, it works out better for Amazon too. Option 3: Low Logistics Service Automation.
Supply Chain Network
SEPTEMBER 7, 2011
to service the Company’s home center retail customers in northeastern U.S. By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. The warehouse is part of ScottsMiracle-Gro’s high-service distribution model that the Company began implementing across the U.S. A new 100,000-sq.
ModusLink Corporation
MARCH 12, 2018
The 2018 commercial landscape is defined by delivering exceptional customer service experiences to consumers. The post Why Call Center Outsourcing is the Key to Competitive Customer Service appeared first on Steel Connect.
Supply Chain Opz
FEBRUARY 1, 2016
What is the best customer service book out there? We will show you best customer service book that CEOs from service & non service businesses want you to read. Why customer service is more important now?
PLS Logistics
AUGUST 5, 2015
Shipping procedures are a major consideration during a customer’s buying journey. Using the track and trace feature of a TMS is especially valuable because it offers real-time, tangible information to the customer and shipper. Shipping TMS Customer Experience TechnologyTo effectively manage delivery, companies must utilize track and trace features, available on a TMS.
Supply Chain Shaman
AUGUST 11, 2016
Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” What is a Customer-Centric Organization?
Enchange Supply Chain Consultancy
JULY 30, 2018
Customer service FMCG Logistics Service Provider Dave Jordan Manufacturing Footprint Logistics ManagementWhether you call it co-packing or re-packing this involves the further manipulation of a previously finished and complete SKU.
Supply Chain Shaman
MAY 7, 2015
Companies need shorter product cycles with easy customization. The processes are outside-in focused on creating value for the customer. It is Not About Customer First. Customer expectations need to be grounded in what is feasible as a reliable, profitable response.
Enchange Supply Chain Consultancy
JULY 10, 2013
DAT Solutions
MAY 25, 2017
DAT received first place in the small contact centers category, for businesses with 75 or fewer customer service agents. DAT's Customer Support Team. Leading the way in customer service. Maintaining "customers for life".
Supply Chain Shaman
DECEMBER 16, 2013
Customer Service Is Everywhere, but NOWHERE. During this holiday season, as I sit on the phone waiting for a “customer service agent,” I think that supply chain leaders everywhere should rethink customer service.
SphereWMS
MAY 9, 2016
Sit back for a minute and reflect on the last time you interacted with Customer Service. Maybe it was a call to your work’s IT help desk or heaven forbid it was the ever dreaded phone call to your cable or internet service provider.
Inbound Logistics
DECEMBER 15, 2013
Companies such as Amazon show delivery speed and logistics agility provide the customer service levels retailers need to win
Inbound Logistics
SEPTEMBER 3, 2015
Descriptive, predictive, and prescriptive analytics are necessary to contribute to an organization’s goal of improved and more informed decision-making
ModusLink Corporation
MARCH 6, 2017
We are excited to share the great news that ModusLink has been named the Gold Stevie® Award winner in the “Front-Line Customer Service Team of the Year – Business Services Industries” category of the 2017 Awards for Sales & Customer Service, the world’s top honors for customer service, contact center, business development and sales professionals. […].
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