Customer Service Related Topics 
Enterra Insights
MAY 25, 2022
Trying to satisfy customers during tumultuous times only makes the task that much more difficult. ” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. Cognitive Technologies and Customer Service.
Supply Chain Shaman
OCTOBER 2, 2020
In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. We need to improve the ability to serve the customer.” Customer Service Failure.
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ToolsGroup
JUNE 10, 2022
Today, there’s little reason for customers to stick with a company if they are not satisfied. There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? 6 Examples of Excellent Customer Experiences.
Logistics Bureau
FEBRUARY 1, 2022
Good Customer Service is an essential component of any business. But many businesses still make common customer service mistakes. So here are the “7 Truths” of Customer Service that you should know.
Speaker: Irina Rosca, Founder, sustainSCM and Director of Supply Chain and Customer Success Operations, Helix OpCo
Across industries, 81% of all customers attempt to take care of matters themselves before reaching out to a live representative. When there is so much information in customer feedback, why do supply chain managers leave such expensive insights on the table? Supply chain touches the product from conception until it arrives in the hands of the customer, and sometimes through the recycling process. Join Irina Rosca, Director of Supply Chain and Customer Success at Helix as she walks through the key questions to connecting the supply chain with the voice of the customer.
Enchange Supply Chain Consultancy
OCTOBER 12, 2021
Customer service FMCG Dave Jordan Supply Chain House supply chain excellenceThe Enchange Supply Chain House ; the one-stop shop for all of the elements you need to achieve supply chain excellence.
Logistics Bureau
FEBRUARY 15, 2022
Many organizations still struggle with developing and managing their supply chains’ customer service. As a consequence, some customers are over serviced, and additional cost is incurred. Great Customer Service Example from Bangkok.
Enterra Insights
JANUARY 14, 2021
We’ve all heard the phrase, “The customer is always right.” Blake Morgan ( @BlakeMichelleM ), a self-described customer experience futurist, explains that the axiom reflects a philosophy more than a truth. She explains, “The customer is always right is a phrase pioneered by Harry Gordon Selfridge, John Wanamaker and Marshall Field. They didn’t actually intend the phrase to mean that the customer was in the right in every situation.
Logistics Viewpoints
NOVEMBER 23, 2020
The thinking goes that at some point, improving service levels means you are not adding inventory in a linear manner but rather exponentially. Though service levels were already very good versus external benchmarks, the number of stockouts dropped a further 75% from 2016 levels.
Logistics Bureau
JANUARY 11, 2021
In this article we will look at the topic of customer service: getting it right in your business, understanding the implications for your distribution network, and how you can extract more value —and get more cost—out of your business. What should the service be?
Speaker: Sarah Gibson, Platinum Operations Manager
The order-to-cash (O2C) process is often considered the lifeblood of an organization. It’s why so many business leaders are looking to next generation of O2C solutions to unlock value across their enterprise — value that’s necessary to remain competitive. Join us for an educational webinar with guest speaker, Sarah Gibson of Parts Town, as she takes attendees through her company’s digital transformation journey.
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IT Supply Chain
NOVEMBER 24, 2021
The post Brands need to ensure transparency & great customer service appeared first on IT Supply Chain. By Brian Atkinson (pictured). Vice President & General Manager, Five9.
Logistics Bureau
OCTOBER 11, 2022
3PL 4PL 5PL Business Improvement Customer Service Logistics Outsourcing Videos customer service customer tips logistics outsourcing outsourcing outsourcing servicesContinuing our theme of Logistics Outsourcing.
4WL Consulting
AUGUST 31, 2017
Rather than functioning as a point of positive difference, customers in eCommerce spheres now expect reasonably straightforward access to their tracking information on product shipments. Step 2: Facilitate their Best Service Opportunity.
Enchange Supply Chain Consultancy
AUGUST 6, 2018
Do FMCG, Drinks & Pharma Companies delude themselves on Customer Service? Whatever service related KPI you measure, the KPI is designed to asses how you are performing both internally and at a retailer or outlet level, against peers. Customer service Brewing & Beverages FMCG Logistics Service Provider Dave Jordan Pharma KPI Logistics ManagementI think some may well be doing this and may or may not know it!
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In the aftermath of the pandemic, supply chain inadequacies have been revealed in a new light. In order to thrive, companies need to take a more synchronized approach. Learn why a holistic “TMS+” approach is integral to success in the new normal and beyond.
Supply Chain Opz
JULY 15, 2018
We evaluate books related to customer service based on sales rank, reviews/endorsement by leading business leaders and show you the best customer service books. Finding Best Customer Service Books When we talk about customer service, people will usually think about the hotel and tourism business or banking business where products are less physically or tangible. What if you provide subpar customer service and customers run away?
Supply Chain Opz
JULY 15, 2018
We will show you best customer service book by objective evaluation based on sales rank, reviews, citation counts and endorsement by leading business leaders. Background When we talk about customer service, people will usually think about the hotel and tourism business or banking business where products are less physically or tangible. If you don't want to compete in the price war, outstanding customer service is the holy grail. -
IT Supply Chain
JULY 5, 2022
The post Retailers don’t have to be a recipe for disaster amid soaring customer service complaints appeared first on IT Supply Chain. By Brian Atkinson (pictured). Vice President & General Manager EMEA, Five9.
The Logistics of Logistics
FEBRUARY 16, 2014
Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. The driver – that which causes the changes – is customer service. Customer Service: The Real Source of SCM Innovation. As tools they help you realize your customer’s needs.
Industry Star
APRIL 11, 2021
Using your supply chain capabilities as a tool to increase customer satisfaction while controlling costs is a great way to differentiate you from your competitors, increase customer loyalty, and sustain long-term revenue growth. Strategy Customer Service Fulfillment
IT Supply Chain
DECEMBER 16, 2020
The post Setting up your business for successful customer service in 2021 appeared first on IT Supply Chain. By Neil Hammerton (pictured). CEO and Co-founder, Natterbox. Industry Talk
IT Supply Chain
JULY 29, 2022
The post Customer Service complaints at an all time high appeared first on IT Supply Chain. By Shellie Vornhagen (pictured). Chief Experience Officer at Emplifi. Industry Talk
Supply Chain Opz
DECEMBER 6, 2017
What is the best customer service book? We will show you the best customer service book that CEOs and leading customer service gurus want you to read. Why customer service is more important now? When we talk about customer service, people will usually think about the hotel and tourism business or banking business where products are less physically or tangible. What if you provide subpar customer service and customers run away?
IT Supply Chain
JULY 29, 2022
The post Customer Service complaints at an all time high & not much better on social appeared first on IT Supply Chain. By Shellie Vornhagen (pictured). Chief Experience Officer at Emplifi.
IT Supply Chain
OCTOBER 6, 2022
The post Customer Service Recognition Day: Don’t fall at the first hurdle at a time when every customer counts appeared first on IT Supply Chain. By Brian Atkinson (pictured). Vice President & General Manager EMEA, Five9.
QAD
MARCH 28, 2019
Very little has more impact on a company’s success than customer satisfaction. Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. True customer satisfaction is a measure of sales, delivery and after sale performance.
4WL Consulting
AUGUST 31, 2017
Rather than functioning as a point of positive difference, customers in eCommerce spheres now expect reasonably straightforward access to their tracking information on product shipments. ” If you want to stay competitive and cut back on customer service problems, here’s how to develop the level of transparency customers are looking for: Step 1: Pick Your Logistics Partners Carefully. Step 2: Facilitate their Best Service Opportunity.
Supply Chain Brain
DECEMBER 1, 2022
Challenge: Despite significant growth, a major convenience store (c-store) chain had inventory management challenges
Kinaxis
APRIL 10, 2017
The success of your business depends on it, because if you can’t adapt and adjust, your customers will find someone who can. Exemplary customer service matters to your bottom line. Whether you work in business-to-business (B2B), business-to-consumer (B2C) or any other space, the reality is, we all have customers to serve. The result of poor customer service. Can your company really afford to lose that many customers?
Supply Chain Matters
AUGUST 15, 2022
Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services.
IT Supply Chain
MARCH 10, 2022
The post Three Ways That Technology Can Improve Your Customer Service in Manufacturing appeared first on IT Supply Chain. By Jessica Sweet (pictured). Content Writer at makeLifeSweeter.com.
Zipline Logistics
MARCH 10, 2020
Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? .
Supply Chain Brain
MARCH 15, 2022
The last two years presented a whirlwind of new challenges for retail, requiring businesses to explore sometimes experimental ways to cope with rapid change.
IT Supply Chain
OCTOBER 4, 2021
The post Great customer service is the beating heart of a good experience appeared first on IT Supply Chain. By Shellie Vornhagen (pictured). Chief Experience Officer at Emplifi. Industry Talk
Enchange Supply Chain Consultancy
MAY 13, 2015
Do you know how this proliferation is likely to be affecting your customer service? When you have 16+ variants of the same shampoo pack size you can understand why picking errors occur, stocks become inaccurate leading to lower customer service levels. FMCG SKUs sneak onto price lists when nobody is looking! Sales & Marketing colleagues prefer new launches to have lengthy lists of SKUs; different flavours, different sizes, different colours, different shapes.
Kane is Able
MAY 23, 2019
These two words summarize the day of many customer service representatives (CSRs) across the world. Supply Chain Challenges Logistics Leadership 3PL Outsourcing Logistics Innovation Logistics Customer ServiceListen. React. Listen. React. Listen. React.
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