The importance of customer service for end-to-end supply chains

The 21st Century Supply Chain

The success of your business depends on it, because if you can’t adapt and adjust, your customers will find someone who can. Exemplary customer service matters to your bottom line. The result of poor customer service. Minimize your risk of unhappy customers.

Master data management and the hidden costs of customer service

The Network Effect

A MDM strategy enabled with today’s cloud-based network platforms begins with the basic premise that healthy financials are driven and sustained by a healthy relationship with our customers. But what are the hidden costs of providing these higher levels of customer service?

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FMCG SKU Proliferation: How this affects your Customer Service

Enchange Supply Chain Consultancy

Do you know how this proliferation is likely to be affecting your customer service? When you have 16+ variants of the same shampoo pack size you can understand why picking errors occur, stocks become inaccurate leading to lower customer service levels.

Customer Service: The Source of Supply Chain Innovation

The Logistics of Logistics

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. The driver – that which causes the changes – is customer service. Customer Service: The Real Source of SCM Innovation. As tools they help you realize your customer’s needs.

Tech -Driven Supply Chains: How Innovations Are Transforming the Trucking Industry

freight logistics services such as. them to react quicker and plan ahead, while minimizing customer service. truck drivers and others by monitoring hours-of-service. November 2017. November 2017. 1 Tech-Driven Supply Chains: How Innovations.

Customer service matters and here’s the billion-dollar reason


A regular customer steps into your store to get a particular brand of organic cereal that she’s been buying for the past year. Guess what – a single moment of customer frustration could cost you billions of dollars. One bad experience is all it takes to break a customer’s loyalty.

Global Retail Expansion: The Convergence of Marketing, Customer Service, and Supply Chain Strategies

Inbound Logistics

Brands who never anticipated going global are finding that they all of a sudden are, thanks to the progression of e-commerce and increasing customer expectations

DAT Wins Prestigious Customer Service Award

DAT Solutions

DAT received first place in the small contact centers category, for businesses with 75 or fewer customer service agents. DAT's Customer Support Team. Leading the way in customer service. Maintaining "customers for life".

Global FMCG Supply Chain Transformed by Analytics

Enchange Supply Chain Consultancy

Customer service FMCG KPI Supply Chain Inventory Management & Stock Control Supply Chain AnalyticsThe Challenge A leading global FMCG company undertook an aggressive supply chain improvement programme across 150 markets.

Three in four Brits snub retailers with slow customer service

Manufacturing & Logistics IT

provider of cloud services for customer engagement, communications and collaboration, has released research revealing that over three quarters of UK consumers (79 per cent) will use a different retailer if they don't receive a timely response from customer service Interactive Intelligence Group Inc.,

ModusLink Wins a Gold Stevie in the 2017 Awards for Sales & Customer Service

Value Unchained

We are excited to share the great news that ModusLink has been named the Gold Stevie® Award winner in the “Front-Line Customer Service Team of the Year – Business Services Industries” category of the 2017 Awards for Sales & Customer Service, the world’s top honors for customer service, contact center, business development and sales professionals. […].

Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” What is a Customer-Centric Organization?

Customer Service Superstars And The Winners Are…

Inbound Logistics

Three retailers explain how they use logistics and other functions to deliver outstanding customer service

Seven Thoughts to Build a Customer-Centric Supply Chain Organization

Supply Chain Shaman

Customer segmentation, and building a customer-centric supply chain, is a popular topic at conferences. When I sit through sessions on building a customer-centric supply chain, I am looking for case studies on how companies have applied the concepts to drive greater value.

A Beer Distributor Leverages the Industrial Internet of Things to Improve Customer Service and Operations

Logistics Viewpoints

Six years ago, Del Papa Distributing, a third generation family-owned beer distribution company that delivers more than 10 million cases of beer annually, decided that Galveston, Texas was not the ideal location for their operations. Galveston seems to be unusually prone to hurricane damage.

4 Tips to Reduce Supply Chain Costs Without Sacrificing Service

Logistics Bureau

It’s a classical trade-off in the world of logistics—the need to keep supply chain costs at a minimum while maintaining the levels of service needed to keep your customers loyal. Customer Service Supply Chain customer service logistics supply chain

Common Supply Chain Mistakes to Avoid

Logistics Bureau

And generally they are really expensive missed opportunities—expensive in financial terms, as well as in poor customer service and reduced sales! That’s why managing customer order sizes is so important! How well do you manage your Customer Service?

Good People Can Make A Difference In Outcomes

Supply Chain Shaman

On my taxi rid into the inner-city of San Francisco, I relished the thought of a comfortable bed and room service in a four-star hotel. This four-star Marriott no longer offers room service. There Is No Substitute for Knowing the Customer.

Customer Service: It’s the Thought That Counts

Inbound Logistics

Technology is enabling an unprecedented level of transparency and communication to help shippers and their logistics providers understand each other''s operations, and collaborate in ways that were much more difficult in the past

Customer Service: Delivering the Royal Treatment

Inbound Logistics

As evolving retail models push shopper expectations, companies explore new models for delivering great customer service

2 Ways Track and Trace Features Improve Customer Service

PLS Logistics

Shipping procedures are a major consideration during a customer’s buying journey. Using the track and trace feature of a TMS is especially valuable because it offers real-time, tangible information to the customer and shipper. Shipping TMS Customer Experience TechnologyTo effectively manage delivery, companies must utilize track and trace features, available on a TMS.

What is the Importance of Customer Service in the Transportation Industry?


Customer service, more often than not, is the backbone of any industry. Whether you’re in retail, entertainment or, yes, logistics, your customer service can play a huge part in how people view your company and how your company functions. Customer Satisfaction.

FMCG – Hunkering down for Supply Chain Analytics

Enchange Supply Chain Consultancy

Customer service FMCG CEO Inventory Management & Stock Control Supply Chain Analytics ITHave you ever “hunkered down”? I remember being asked to hunker down during a supply chain training course many years ago and I had no idea what I was supposed to do.

Using Analytics to Differentiate Your Customer Service

Inbound Logistics

Descriptive, predictive, and prescriptive analytics are necessary to contribute to an organization’s goal of improved and more informed decision-making

Supply Chain Agenda of Pierre Mille, VP Group Planning & Customer Service Excellence at Carlsberg Group

Supply Chain Movement

“We are evolving towards a more customer centric supply chain”. Pierre Mille, VP Group Planning & Customer Service Excellence, Carlsberg Group. For Pierre Mille, VP Group Planning & Customer Service Excellence, this was an opportunity to unleash its untapped value.

The High Cost of Poor Customer Service

Supply Chain 24/7

A logistics provider that has the skills and experience to manage a multifaceted omni-channel fulfillment process and can prioritize customer service every step of the way

Navigating The End-to-End Journey

Supply Chain Shaman

Companies need shorter product cycles with easy customization. The processes are outside-in focused on creating value for the customer. It is Not About Customer First. Customer expectations need to be grounded in what is feasible as a reliable, profitable response.

Celestica’s Top Priorities for Improving Forecast Accuracy – SupplyChainBrain & Kinaxis Video Series

The 21st Century Supply Chain

by Melissa Clow SupplyChainBrain attended our annual Kinexions user conference, and while there, they completed a number of video interviews with our customers. In this interview, hear Jeff Murphy, director of supply chain managed services with Celestica, describe how the company has improved forecast accuracy and demand visibility, against this backdrop of industry transformation.

Postman Pat, Postman Pat, Postman Pat & his Supply Chain hat

Enchange Supply Chain Consultancy

I recently peeped outside of the FMCG and Pharmaceutical world and took a look at the amount of empty beds in the National Health Service in UK and how a little alternative thinking plus basic demand and supply planning expertise could improve bed utilisation.

5 Supply Chain Mistakes that Handicap Business Performance

Logistics Bureau

If your business is currently falling victim to any of the following supply chain mistakes, corrective action will undoubtedly deliver improvements in cost, revenue, customer service and numerous other business performance factors. Missing Customer Service Clarity.

Customer Service: How to get it right and how to get it badly wrong

Enchange Supply Chain Consultancy

Yes, a call to Customer Services was necessary. Top Customer Service marks for that flexible friend. Once again, a positive Customer Service success and this time for an airline which might just be the most popular in Europe at present.

Frock Stocks & FMCG Supply Chain Inventory Decisions

Enchange Supply Chain Consultancy

Customer service FMCG Pharma Inventory Management & Stock Control Supply Chain Analytics

E-commerce – Filling in the Gaps

Value Unchained

We want to make sure that our clients are equipped with the right tools to offer their customers a flawless e-commerce experience. E-Commerce customer service e-commerce supply chainAt ModusLink, we like to fill in the gaps.

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Customer Engagement Center: A Journey Through The Years, Part 1

Value Unchained

In years past, customer service didn’t look quite like it does today. The post Customer Engagement Center: A Journey Through The Years, Part 1 appeared first on ModusLink Global Solutions.

Happy Customer Service Week!


Happy Customer Service Week! Happy Customer Service Week, dear friends working in customer service! Please forgive us for not being easy on you at times and thank you, thank you, thank you for your unbelievable patience and tireless service.

Why Demand Planning Matters

Value Unchained

Branding & Customer Lifecycle commerce customer service ecommerce EPIC omni-channel supply chainYou may have seen that this week ModusLink launched our Enhanced Planning and Integrated Collaboration tool, EPIC.

Real-Time Load Tracking: Improving Productivity and Customer Service, and Reducing

Inbound Logistics

A real time tracking platform helps you revolutionize your logistics operations by improving service while reducing costs

Avaya’s Four-Year Journey to a Best-in-Class Supply Chain – SupplyChainBrain & Kinaxis Video Series

The 21st Century Supply Chain

by Melissa Clow SupplyChainBrain attended our annual Kinexions user conference, and while there, they completed a number of video interviews with our customers. General News Sales and operations planning (S&OP) Supply chain management Aid effectiveness Asia Best practice Boston BT Group Business administration Customer service Depreciation Supply chain

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The Advantages of Real-Time Supply Chain Information

Value Unchained

Global & Responsive Commerce customer service real-time supply chain technology

Quick and Easy Tips for Cost Reduction in Supply Chain Operations

Logistics Bureau

Getting the Service Policy Right. One of the fastest ways I know to burn money in Supply Chain management is not to have clear customer service policies or to have service policies that are poorly implemented and communicated. Customers are NOT all one size.