The importance of customer service for end-to-end supply chains

The 21st Century Supply Chain

The success of your business depends on it, because if you can’t adapt and adjust, your customers will find someone who can. Exemplary customer service matters to your bottom line. The result of poor customer service. Minimize your risk of unhappy customers.

FMCG SKU Proliferation: How this affects your Customer Service

Enchange Supply Chain Consultancy

Do you know how this proliferation is likely to be affecting your customer service? When you have 16+ variants of the same shampoo pack size you can understand why picking errors occur, stocks become inaccurate leading to lower customer service levels.

Customer Service: The Source of Supply Chain Innovation

The Logistics of Logistics

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. The driver – that which causes the changes – is customer service. Customer Service: The Real Source of SCM Innovation. As tools they help you realize your customer’s needs.

Master data management and the hidden costs of customer service

The Network Effect

A MDM strategy enabled with today’s cloud-based network platforms begins with the basic premise that healthy financials are driven and sustained by a healthy relationship with our customers. But what are the hidden costs of providing these higher levels of customer service?

Customer service matters and here’s the billion-dollar reason


A regular customer steps into your store to get a particular brand of organic cereal that she’s been buying for the past year. Guess what – a single moment of customer frustration could cost you billions of dollars. One bad experience is all it takes to break a customer’s loyalty.

Freight Forwarding And Digital Customer Service Five Years From Now


Freight Forwarding And Digital Customer Service Five Years From Now. As consumers, it’s become our baseline service expectation. Selling online doesn’t just work out better for the customer, it works out better for Amazon too. Option 3: Low Logistics Service Automation.

Ocean Transportation: Don’t Sacrifice Customer Service


Global Transportation: Get the Customer Service You Deserve. While no one can predict the effect these alliances will have on pricing, a common fear for many shippers revolves around the impact on customer service. Robinson for balance between cost and service.

Why Call Center Outsourcing is the Key to Competitive Customer Service

ModusLink Corporation

The 2018 commercial landscape is defined by delivering exceptional customer service experiences to consumers. The post Why Call Center Outsourcing is the Key to Competitive Customer Service appeared first on Steel Connect.

DAT Wins Prestigious Customer Service Award

DAT Solutions

DAT received first place in the small contact centers category, for businesses with 75 or fewer customer service agents. DAT's Customer Support Team. Leading the way in customer service. Maintaining "customers for life".

What is the Importance of Customer Service in the Transportation Industry?


Customer service, more often than not, is the backbone of any industry. Whether you’re in retail, entertainment or, yes, logistics, your customer service can play a huge part in how people view your company and how your company functions. Customer Satisfaction.

7 Customer Service Books Service Leaders and CEOs Read

Supply Chain Opz

What is the best customer service book out there? We will show you best customer service book that CEOs from service & non service businesses want you to read. Why customer service is more important now?

Global Retail Expansion: The Convergence of Marketing, Customer Service, and Supply Chain Strategies

Inbound Logistics

Brands who never anticipated going global are finding that they all of a sudden are, thanks to the progression of e-commerce and increasing customer expectations

3PL Customer Service Specialization

Inbound Logistics

Industry expertise is the most impactful way to positively affect customer service requirements

Airline Customer Service reputation ruined in seconds

Enchange Supply Chain Consultancy

2 Ways Track and Trace Features Improve Customer Service

PLS Logistics

Shipping procedures are a major consideration during a customer’s buying journey. Using the track and trace feature of a TMS is especially valuable because it offers real-time, tangible information to the customer and shipper. Shipping TMS Customer Experience TechnologyTo effectively manage delivery, companies must utilize track and trace features, available on a TMS.

Supply Chain Agenda of Pierre Mille, VP Group Planning & Customer Service Excellence at Carlsberg Group

Supply Chain Movement

“We are evolving towards a more customer centric supply chain”. Pierre Mille, VP Group Planning & Customer Service Excellence, Carlsberg Group. For Pierre Mille, VP Group Planning & Customer Service Excellence, this was an opportunity to unleash its untapped value.

Telecoms Customer Service reputation ruined in seconds

Enchange Supply Chain Consultancy

ScottsMiracle-Gro Improves Distribution System in Sustainability and Customer Service

Supply Chain Network

to service the Company’s home center retail customers in northeastern U.S. By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. The warehouse is part of ScottsMiracle-Gro’s high-service distribution model that the Company began implementing across the U.S. A new 100,000-sq.

Get your teeth into FMCG Demand Forecasting & Customer Service

Enchange Supply Chain Consultancy

The High Cost of Poor Customer Service

Supply Chain 24/7

A logistics provider that has the skills and experience to manage a multifaceted omni-channel fulfillment process and can prioritize customer service every step of the way

Supply Chain News Makers Video Series on The Nuances of Getting the Customer Service Metric Right Part 2

Supply Chain Digest

Michael Watson on Multiple Measures, Managing Tradeofffs, and Root Cause Analysis

Customer Service: How to get it right and how to get it badly wrong

Enchange Supply Chain Consultancy

Yes, a call to Customer Services was necessary. Top Customer Service marks for that flexible friend. Once again, a positive Customer Service success and this time for an airline which might just be the most popular in Europe at present.

Logistics Outsource Tendering in CEE - Top 7 Hazards

Enchange Supply Chain Consultancy

Customer service Logistics Service Provider Supply Chain Cost Reduction Transportation 3PLThis process can be straight forward but a little extra care and knowledge will ensure you achieve the best warehousing and/or transport solution for your business.

Global FMCG Supply Chain Transformed by Analytics

Enchange Supply Chain Consultancy

Customer service FMCG KPI Supply Chain Inventory Management & Stock Control Supply Chain AnalyticsThe Challenge A leading global FMCG company undertook an aggressive supply chain improvement programme across 150 markets.

Happy Customer Service Week!


Happy Customer Service Week! Happy Customer Service Week, dear friends working in customer service! Please forgive us for not being easy on you at times and thank you, thank you, thank you for your unbelievable patience and tireless service.

FMCG – Hunkering down for Supply Chain Analytics

Enchange Supply Chain Consultancy

Customer service FMCG CEO Inventory Management & Stock Control Supply Chain Analytics ITHave you ever “hunkered down”? I remember being asked to hunker down during a supply chain training course many years ago and I had no idea what I was supposed to do.

Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” What is a Customer-Centric Organization?

Frock Stocks & FMCG Supply Chain Inventory Decisions

Enchange Supply Chain Consultancy

Customer service FMCG Pharma Inventory Management & Stock Control Supply Chain Analytics

Another telecoms customer service calamity results in lost customer

Enchange Supply Chain Consultancy

Visions of Customer Service

Inbound Logistics

Companies such as Amazon show delivery speed and logistics agility provide the customer service levels retailers need to win

ModusLink Wins a Gold Stevie in the 2017 Awards for Sales & Customer Service

ModusLink Corporation

We are excited to share the great news that ModusLink has been named the Gold Stevie® Award winner in the “Front-Line Customer Service Team of the Year – Business Services Industries” category of the 2017 Awards for Sales & Customer Service, the world’s top honors for customer service, contact center, business development and sales professionals. […].

FMCG/Pharma Customer Service: Ensuring Producer Value For.

Enchange Supply Chain Consultancy

A Beer Distributor Leverages the Industrial Internet of Things to Improve Customer Service and Operations

Logistics Viewpoints

Six years ago, Del Papa Distributing, a third generation family-owned beer distribution company that delivers more than 10 million cases of beer annually, decided that Galveston, Texas was not the ideal location for their operations. Galveston seems to be unusually prone to hurricane damage.

Balancing Cost and Customer Service | The 21st Century Supply.

The 21st Century Supply Chain