A Practical Guide to Customer Service Levels
ShipBob
APRIL 30, 2023
Source: Gorgias Three of the best ways to improve this KPI are: Automating common queries, like “What’s your shipping policy?”, “How can I return an item?”, In general, email tickets should be answered within a day, while real-time channels (live chat, SMS, etc.) should get responses in a few minutes or less. or “What’s my order status?”
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