Reverse Logistics – What Happens to Stuff We Return?
Operations and Supply Chain Management
FEBRUARY 28, 2024
Brick-and-mortar stores also allow shoppers to return unwanted purchases. Tony Hsieh, the company’s legendary late CEO, offered free returns for up to a year after purchase and encouraged people to order items in multiple styles and sizes. In fact, America’s true refund pioneer was born a century before Hsieh, on a farm in Oklahoma.
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