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How to Improve Net Promoter Score for Your Courier Company

Locus

Net Promoter Score is the metric that measures customer experience, satisfaction, and loyalty. The NPS score was first introduced by Fred Reichheld in 2003. This likelihood of recommending the brand to others is what we call a Net Promoter Score (NPS) in the business. Without any delay, let’s jump right in!

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7 Principles of Supply Chain Management Explained

Supply Chain Opz

Each customer in US or EU might already control the source of raw materials, ask you to provide dedicated production lines, nominate 3pl companies and air/sea carriers. 7) Adopt Both Service and Financial Metrics. So, logistics network design is a kind of initiative driven mainly by customer.