2030 Customer Service Inventory Metrics 
Supply Chain Shaman
AUGUST 7, 2019
When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. Analyze Past Results in Customer Service. We draw a timeline on a conference room wall and using customer shipment and compliance data, we plot the issues with customer service and product outages.
Supply Chain Shaman
JULY 22, 2019
It is not as simple as trading-off inventory, cost, and customer service. In the Supply Chains to Admire analysis, the focus is to understand the relative performance of a company within a peer group of growth, operating margin, inventory turns, and Return on Invested Capital (ROIC). Imagine Supply Chain 2030.
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Supply Chain Insights
JULY 23, 2017
Use our Metrics That Matter methodology to look at improvement and performance. Understand inventory write-offs, impact of forecast processes and technology satisfaction in the planning benchmarking. We can help by testing customer satisfaction and sharing what matters by channel partner. Customer Centric Policies.
Supply Chain Shaman
FEBRUARY 25, 2016
Stuck at the intersection of operating margin and inventory turns, only 10% of companies are making progress. Unable to power additional year-over-year improvements at the intersection of cost and inventory, companies struggle. Short cycles require buffer inventories and short lead times. Let me explain. Responsive Supply Chain.
6 River Systems
DECEMBER 11, 2018
NetSuite has launched a supply chain snapshot feature that’s a central part of any control tower that shows all of your inventory and related transactions with the ability to filter by subsidiary, location, etc. That’s an extremely efficient way of reducing total logistics costs while providing optimal customer service.
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