How Returns Management Works: Process, Tips, & Best Practices
Unleashed
FEBRUARY 21, 2024
One paper from the University of Texas at Arlington suggests that lenience may yield better results than strictness. A system should be set up for tracking key returns metrics, such as the rate of return, refund rate, exchange rate, and time per return. Items that can’t be repaired or resold are also a loss for the business.
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