Preemptive Transformation: Fix It Before It Breaks – Lessons Learned From Southwest Airlines
Arena Solutions
JANUARY 26, 2023
1 Two of Southwest’s biggest hubs, Chicago and Denver, were hit hard by the storm leaving passengers with no way to connect to other flights or accommodations. Direct costs are easier to assess—they include staff, hardware, maintenance, software, and physical facility. Indirect business costs: Planned and unplanned downtime.
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