Remove California Remove Document Remove Eliminating Excel in Purchasing Remove Metrics
article thumbnail

Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. Foundational to supply chain excellence is the reliability of delivery, quality, and service. The Sleep Number Story of Supply Chain Excellence. Flipping Book link: [link].

article thumbnail

28 supply chain professionals share the biggest challenges of supply chain management

6 River Systems

Emily Murphy @scbrief Emily earned a Bachelor of Arts from the University of California, Santa Cruz, for her major in Film and Digital Media and has experience in writing, publication and teaching. “Currently, the biggest challenge for supply chain managers is…” Keeping up with consumers and their buying behaviors.

article thumbnail

26 logistics professionals reveal the biggest trends in logistics technology

6 River Systems

Mobile apps can generate reports and monitor performance metrics. He is also a College Instructor in Entrepreneurship and Marketing for the University of California, Berkeley International Diploma Program. Mobile apps: Pulling these reports several times a day can be tedious and leads to performance not being monitored in real-time.