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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. Foundational to supply chain excellence is the reliability of delivery, quality, and service. The Sleep Number Story of Supply Chain Excellence. Great Supply Chains Start With A Clear Mission.

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28 supply chain professionals share the biggest challenges of supply chain management

6 River Systems

Our supply chain involves a contract manufacturer, a third-party testing facility, warehouses to store inventory and a freighting company. For example, if my contract manufacturer is late with an order it can cause me to incur excess costs with the freighting and warehousing companies, respectively.

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26 logistics professionals reveal the biggest trends in logistics technology

6 River Systems

Logistics technologies such as robotic warehouse systems make automation a reality, while drones improve last-mile delivery capabilities and better tracking with tools like RFID tags improve visibility throughout the supply chain. Mobile apps can generate reports and monitor performance metrics. David Mitroff, Ph.D.

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Raise a Toast to Digital Business!

Supply Chain Shaman

The word digital is everywhere in their presentations– digital path to purchase, digital agriculture, and digital manufacturing. This includes the automation of the list and driving demand before the store, driving demand in the store, mining the data from checkout and listening to sentiment post purchase. I give them credit.