“1+1=3? Opportunities in Logistics (Takeaways from Descartes Evolution 2015 Conference)
Talking Logistics
JULY 15, 2015
The journey to become “the UPS of Big Box” involves not only enhancements to Sears’ transportation processes and technologies, but also its warehousing processes and technology, which were very outdated and poorly integrated with downstream delivery systems. Sears has a “fanatical focus” on customer satisfaction and Net Promoter Scores.
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