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Say Customer Service and Mean It

Supply Chain Shaman

A well-defined customer-centric supply chain starts with a clear definition of the organization’s strategy to serve a well-defined customer requirement. Foundational to supply chain excellence is the reliability of delivery, quality, and service. The Sleep Number Story of Supply Chain Excellence.

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36 innovative companies re-inventing and rethinking supply chain and logistics

6 River Systems

In higher-traffic markets, Advance Auto Parts has “hub” stores that keep more inventory in-stock to give customers what they need when they need it. Bed Bath & Beyond is also implementing inventory reduction strategies and is on track for a 5% reduction year-over-year by the end of the current fiscal year.