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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. Foundational to supply chain excellence is the reliability of delivery, quality, and service. The Sleep Number Story of Supply Chain Excellence. Visibility An Essential Component.

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28 supply chain professionals share the biggest challenges of supply chain management

6 River Systems

“Currently, the biggest challenge for supply chain managers is…” Keeping up with consumers and their buying behaviors. As if this wasn’t enough, transportation costs are rising and forcing companies to constantly adjust and optimize. She is now an Editor at Aggregage for the site Supply Chain Brief.