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Coupled with a rise in operational costs, hiring, training and managing drivers has become arduous for businesses. To build an in-house fleet, it is necessary to have enough capital to purchase or lease needed vehicles. This figure is expected to climb up to a staggering number of 162,000 by 2030. Delivery costs and time.
They will continue buying products from them only if they feel that they value them. To build trust and build a deeper level of connection among customers, it is necessary for delivery businesses to build, train and operate a delivery workforce that prioritizes customer experience above all else.
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