A Practical Guide to Customer Service Levels
ShipBob
APRIL 30, 2023
Source: Gorgias Three of the best ways to improve this KPI are: Automating common queries, like “What’s your shipping policy?”, “How can I return an item?”, Keeping a record of all customer information — address, payment info, recent orders, etc — across all tools. should get responses in a few minutes or less.
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