Remove Inventory Remove Metrics Remove South Carolina Remove Strategy
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Adapting in the Face of Change

Supply Chain Shaman

Unresolved labor issues in the Leathermen Terminal in Charleston South Carolina and contract negotiations for 22,000 dock workers in the ports of LA and Long Beach hang heavy. Smaller companies have greater clarity of strategy and less process latency in decision-making. The list goes on and on. The answer? The how is tricky.

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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. A well-defined customer-centric supply chain starts with a clear definition of the organization’s strategy to serve a well-defined customer requirement. Over the last month, I moved.