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The Impending Ocean Carrier War on Last Mile Fulfillment

Freightos

Maersk has unabashedly championed vertical integration for years, advocating an “end-to-end” strategy. More on Maersk’s transition to an end-to-end provider can be found in this 2020 report. And, not to be left behind, it’s also pursued a horizontal integration strategy, acquiring a growing fleet of airplanes.

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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. A well-defined customer-centric supply chain starts with a clear definition of the organization’s strategy to serve a well-defined customer requirement. Over the last month, I moved.