Say Customer Service and Mean It
Supply Chain Shaman
OCTOBER 2, 2020
Starbucks redesigned their cups for the Grande product, and the flimsy cups were a source of constant spills and burns. And if you speak long enough, you will hear about a supply chain design that delivers growth at twice the rate of competitors while outperforming on cost, inventory turns, and Return on Invested Capital (ROIC).
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