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Supply Chain Risk Management Highlighted by a Tiny Computer Chip

Enterra Insights

a San Jose-based company (commonly known as Supermicro) that’s also one of the world’s biggest suppliers of server motherboards, the fiberglass-mounted clusters of chips and capacitors that act as the neurons of data centers large and small. These servers were assembled for Elemental by Super Micro Computer Inc., ”[3].

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Say Customer Service and Mean It

Supply Chain Shaman

Starbucks redesigned their cups for the Grande product, and the flimsy cups were a source of constant spills and burns. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. I now go to the local coffee shop. Customer Service Failure.