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Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. A customer-centric supply chain is easier to say than implement.

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Supply Chain Risk Management Highlighted by a Tiny Computer Chip

Enterra Insights

Jason Koebler and Joseph Cox explain, “In the 2015 novel Ghost Fleet , the spark that starts World War III is not a nuclear bomb, but a supply chain hack. Multiple people familiar with the matter say investigators found that the chips had been inserted at factories run by manufacturing subcontractors in China.”