Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. Starbucks redesigned their cups for the Grande product, and the flimsy cups were a source of constant spills and burns.

28 supply chain professionals share the biggest challenges of supply chain management

6 River Systems

Juli Lassow @SolutionsJhl Juli Lassow is the founder and principal of JHL Solutions in Minneapolis, a business solutions/management firm which advises her retail clients how to increase their productivity, growth and profits. As the number of products, customers, sources and channels has proliferated, the education, methodologies and decision support tools have not kept up. Metrics such as Perfect Order Rate tell businesses a lot.