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28 supply chain professionals share the biggest challenges of supply chain management

6 River Systems

Supply chain management is a multi-faceted process with many stakeholders and even more moving parts. New technology aims to make the supply chain more efficient, yet investing in the wrong technology further complicates productivity while hindering profitability. Here’s some research on this topic.

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Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. A customer-centric supply chain is easier to say than implement.

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This Week in Logistics News (January 9-13, 2017)

Talking Logistics

Moving on, here’s the supply chain and logistics news that caught my attention this week: Amazon is granted a patent for using a subterranean network to deliver packages (GeekWire). Target invests in Minneapolis start-up that helps retailers monitor supply chains (Star Tribune). Source: Amazon patent filing.