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Handfield’s Supply Chain Analytics Predictions for 2014

Supply Chain View from the Field

I’ve had the good fortune to be presented with opportunities for compelling discussions with a significant group of leading thinkers, senior executives in procurement, logistics, and technology management over this past year. Not surprisingly, analytics is at the top of the list.

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Say Customer Service and Mean It

Supply Chain Shaman

At the end of every presentation, one of my clients always says, “Let’s fix the basics.” Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. Historic processes are inside-out tightly integrated to orders and purchase orders.