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Putting the WoW! Into Service Supply Chain

Supply Chain Opz

Literature Review In 1985, Parasuraman, Zeithaml & Berry of Texas A&M University published a paper called " A Conceptual Model of Service Quality and Its Implications for Future Research ". In early 2004, they noticed that customer service was the biggest problem. So they had to adapt in order to survive in the bad economy.

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36 innovative companies re-inventing and rethinking supply chain and logistics

6 River Systems

Mary Kay @MaryKay Mary Kay has a long history of supply chain innovation, earning accolades as far back as 2004 and 2005. In 2016, Mary Kay built a new global manufacturing and R&D facility in Texas, strategically located for proximity to other key locations, such as its headquarters, distribution centers and warehouse facilities.