article thumbnail

Supply Chain Resilience. Really?

Supply Chain Shaman

Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supply chain resilience. Interestingly, in Q3 2023, 38% of manufacturers, distributors and retailers missed their target for revenue guidance for the quarter. The result was restatement.

article thumbnail

How Returns Management Works: Process, Tips, & Best Practices

Unleashed

It covers every aspect of dealing with customer returns, including policy management, reverse logistics, customer service, returned goods inventory management , and developing strategies to reduce return rates. One paper from the University of Texas at Arlington suggests that lenience may yield better results than strictness.