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Say Customer Service and Mean It

Supply Chain Shaman

The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. The response is a long sigh. Six Weeks Without a Washer.

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Holiday Sales Demonstrated Necessity of Omnichannel Strategies

Enterra Insights

Khadeeja Safdar ( @khadeeja_safdar ) and Imani Moise ( @MoiseNoise ) report, “Retailers had their best holiday sales since 2011, according to Mastercard SpendingPulse, which tracks payments in stores and online.”[1] The growth in mobile purchasing continues. These mobile moments matter. 6] They are: 1. 7] They are: 1.

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28 supply chain professionals share the biggest challenges of supply chain management

6 River Systems

However, we’re starting to leave the era of big, centralized data that is entirely controlled by a few large entities. Companies can overcome this challenge by optimizing the supply chain through data, information and using automated processes to make decisions. And firms can only grow so big before they become unmanageable. .