Implementing Omnichannel: How to Get Your Supply Chain Ready to Go Omnichannel
FEBRUARY 2, 2018
Omnichannel has been a buzzword in supply-chain circles for several years, but retailers that have invested in implementing omnichannel strategies have shown less than superior results, says Steve Dennis via Forbes. These problems show weaknesses and overlooked concerns when implementing omnichannel supply chain strategies. Customer service is the beginning, middle, and end of omnichannel strategies. Make Incremental Steps Toward Omnichannel.