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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. Historic processes are inside-out tightly integrated to orders and purchase orders. With a headquarters in Minneapolis, MN, the supply chain supports 600 stores in 50 states. The answer?

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28 supply chain professionals share the biggest challenges of supply chain management

6 River Systems

All of the above (and other down-stream KPIs and processes) are heavily influenced by the accuracy of a demand forecast: if the demand forecast is much more accurate, a company is more likely to have the right product, in the right quantities in inventory and will have less of the products in inventory that is not required.