Remove Examples Remove Innovation Remove Metrics Remove San Jose
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Good People Can Make A Difference In Outcomes

Supply Chain Shaman

Tired, I spent the day in San Jose. A sinus infection sounds very benign; but on this lovely day in San Jose, I was struggling. On my taxi rid into the inner-city of San Francisco, I relished the thought of a comfortable bed and room service in a four-star hotel. Let me give you an example. Too Few Facts.

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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. The Sleep Number’s Innovation Timeline for Supply Chain Redefinition. Innovation runs deep through the Sleep Number timeline shown in Figure 4. The Company’s success starts with its products.