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Seven Thoughts to Build a Customer-Centric Supply Chain Organization

Supply Chain Shaman

A month after completing this strategy session I was doing a series of strategy days with two chemical companies in Houston. Shipping Standards. Anthony Volpe shared a great presentation on this topic at our recent conference. A supply chain that cannot fulfill promises will never get high marks for customer service.

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SCRC Meeting Insights Part II: Management Principles for Executing Visibility Strategies

NC State SCRC

Will digitization change the way we measure things and monitor metrics? This mechanism must be driven not simply by external impacts, such as floods in Houston or explosions in Tianjin. Customers change the quantity they ship inside of lead times set by the supply base, and the quantities double.