Customer-Centric Supply Chains: Adding Clarity to the Muddle
Supply Chain Shaman
OCTOBER 26, 2016
I cleared my throat and told as story of two clients in Houston. One company defined the customer-centric strategy as, “Do whatever the customer wants.” On this fall day, at this strategy workshop, this was the case. Figure B shows the gaps in the execution of customer-centric policies and strategies.
Let's personalize your content