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Say Customer Service and Mean It

Supply Chain Shaman

The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. The Sleep Number’s Innovation Timeline for Supply Chain Redefinition.

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28 supply chain professionals share the biggest challenges of supply chain management

6 River Systems

For example, a certain product is ready to be shipped from the manufacturing facility. Some companies are having to retract and tighten up production and inventory levels to ride out the storm, while others are finding innovative work-arounds to get their goods shipped and imported with respect to packaging, labeling and logistics.