Remove Innovation Remove Metrics Remove Procurement Solutions Remove San Jose
article thumbnail

Good People Can Make A Difference In Outcomes

Supply Chain Shaman

Tired, I spent the day in San Jose. A sinus infection sounds very benign; but on this lovely day in San Jose, I was struggling. On my taxi rid into the inner-city of San Francisco, I relished the thought of a comfortable bed and room service in a four-star hotel. Where Will Innovation Come From?

article thumbnail

Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. Historic processes are inside-out tightly integrated to orders and purchase orders. The Sleep Number’s Innovation Timeline for Supply Chain Redefinition.