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Say Customer Service and Mean It

Supply Chain Shaman

The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. The response is a long sigh. Six Weeks Without a Washer.

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Holiday Sales Demonstrated Necessity of Omnichannel Strategies

Enterra Insights

Khadeeja Safdar ( @khadeeja_safdar ) and Imani Moise ( @MoiseNoise ) report, “Retailers had their best holiday sales since 2011, according to Mastercard SpendingPulse, which tracks payments in stores and online.”[1] The growth in mobile purchasing continues. Adopt a Ship-to-Store Policy. These mobile moments matter.

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28 supply chain professionals share the biggest challenges of supply chain management

6 River Systems

For example, a certain product is ready to be shipped from the manufacturing facility. Additionally, the advancements and constant changes in technology and analytics play a huge role in supporting the success or failure of a modern day supply chain. You just make the decision instantly on the basis of the information available.