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Handfield’s Supply Chain Analytics Predictions for 2014

Supply Chain View from the Field

I’ve had the good fortune to be presented with opportunities for compelling discussions with a significant group of leading thinkers, senior executives in procurement, logistics, and technology management over this past year. Not surprisingly, analytics is at the top of the list. This complexity is occurring in many forms.

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Say Customer Service and Mean It

Supply Chain Shaman

The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. The response is a long sigh. Six Weeks Without a Washer.