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Say Customer Service and Mean It

Supply Chain Shaman

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. Customer Service Failure. Internet and Cable Issues.

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Supply Chain Matters This Week in Supply Chain Tech- March 17 2023

Supply Chain Matters

According to the SAP announcement , at a purchase price of $18.15 The software provider will continue to be led by its existing CEO Zig Serafin and reportedly will remain headquartered in Provo, Utah and Seattle, Washington. in cash per share, the transaction corresponds to a Qualtrics equity value of approximately $12.5

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Top 12 New Logistics Startup Companies Making Noise

ShipBob

Think about your most recent purchase. The logistics industry is made up of a highly interconnected supply chain network that manufactures raw materials into finished products and connects producers and consumers through various channels. Brands can connect products, sales channels, warehouses, workflows, reports, and more.